Voice over Internet Protocol (VoIP) has become the go-to solution for ... recently surveyed 250 IT decision-makers to fi
What IT pros really
think about VoIP
Voice over Internet Protocol (VoIP) has become the go-to solution for SMBs looking to improve their workforce efficiency, boost productivity, and reduce maintenance and operational costs. But what do IT professionals who’ve made the move to VoIP think about it? What do they see as the biggest VoIP benefits — and challenges? Spiceworks recently surveyed 250 IT decision-makers to find out.
On-premises PBX/voice solutions take a toll So, what’s the issue with on-premises PBX/voice solutions? Why even consider VoIP technology?
Top 5 challenges with on-premises PBX/voice solutions:
1
2
3
Limited IT staff resources
Cost
4
5
Reliability
Time to manage
Number of IT pros who say challenges with on-prem PBX/voice solutions led them to consider VoIP:
%
10
20
30
40
50
60
Complexity
78%
70
80
90
100
The call for VoIP According to the Spiceworks survey, 65% use VoIP solutions.
WHY?
According to respondents, top drivers include:
Growing the business
Having limited IT resources to manage on-prem PBX phones
Initiating a tech refresh
A ringing IT endorsement for VoIP 40%
54%
IT pros who say VoIP is critical to current strategy
IT pros who say VoIP is critical to future strategy
Top 5 VoIP benefits: 2
1
Better performance
3
Increased reliability
4
Increased scalability
5
Cost savings
Increased efficiency
Hold, please: Potential pains and problems Despite strong adoption of VoIP solutions, IT pros using it report lukewarm satisfaction with their currently implemented solutions.
46%
Very or extremely satisfied
60%
Likely to evaluate new VoIP solutions in the coming year
Top challenges seen with VoIP solutions:
Cost/ROI
Security (e.g., user visibility and control)
Performance/speed
Dialing into what IT pros are looking for So, what does IT need in a VoIP solution?
According to the survey, they rank these VoIP benefits the highest: 79% 78% 77% 72% 65%
Survey respondents also identified the most critical features of a VoIP solution: 57% 55% 54% 52% 50% 50%
Reliability Quality Security Cost/value Ease of use
Surveyed IT pros who prefer VoIP as part of a networking solution from a single provider:
%
10
20
30
40
50
60
Audio conferencing Video conferencing Web conferencing IP desk phones IP telephony IP conference phones
52% 70
80
90
100
Is it time to reevaluate your VoIP solution?
Get worry-free, private VoIP that grows with your business. For organizations of all sizes, CenturyLink is the trusted, single-source provider of voice and networking solutions. Count on CenturyLink private VoIP solutions to deliver reliable, cost-effective communications without any hassles – so you can focus on what matters most to your business.