TOWARDS A DIGITAL FUTURE COMMITMENT TO DEVELOPMENT

Apr 12, 2016 - 32 Global Mobile Development ... Download the App on ... digital services, Axiata through our operating companies, offers a range of innovative.
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COM MITM E NT TO D E VE LO P M E NT T O WA R D S A D I G I TA L F U T U R E

S U S TA I N A B I L I T Y & N AT I O N A L CONTRIBUTION REPORT 2015

SOUTH ASIA PRESENCE SOUTHEAST ASIA PRESENCE

PAKISTAN

MYANMAR

INDIA

CAMBODIA

SRI LANKA

MALAYSIA

BANGLADESH

SINGAPORE

INDONESIA

ADVANCING ASIA 2015 REVENUE

PAT

MARKET CAP SUBSCRIBERS

RM19.9 billion USD5.1 billion

2.6

RM billion USD0.7 billion

56.5

RM billion USD13.2 billion

~275 million

EMPLOYEES

25,000

COUNTRIES

9

CONTENTS

04 GROUP PROFILE

25 BEYOND SHORT-TERM PROFITS

60 OUR ASSOCIATES

08 ABOUT THE REPORT

28 Long-Term Investment

60 Idea

08 How to Read this Report

28 Services Beyond Commercial Motivation

62 M1

09 SCOPE & REPORT BOUNDARY

29 Digital Inclusion and Digitised Ecosystems

64 NATIONAL CONTRIBUTION

09 Scope

32 Global Mobile Development

66 Malaysia 70 Indonesia

09 Report Boundary 09 Forward Looking Statements 09 Changes from the Previous Report

33 NURTURING PEOPLE 36 Nurturing Future Leaders 38 Culture of Integrity & Performance

10 PRESIDENT & GROUP CEO’S STATEMENT

39 Inclusivity 40 Conducive Workplace

18 RISK MANAGEMENT

41 PROCESS EXCELLENCE & GOVERNANCE

20 STAKEHOLDER ENGAGEMENT

44 Best Practices Across the Value Chain

22 MATERIALITY

74 Sri Lanka 76 Bangladesh

79 APPENDIX 79 Definitions

14 THE MANAGEMENT APPROACH 16 TARGETS & ACHIEVEMENTS

72 Cambodia

79 List of Abbreviations 81 Aspect Boundaries 82 Data in Numbers

46 Customer Centricity 47 Digitising Processes

86 GRI CONTENT INDEX

48 Strong Governance

90 ASSURANCE STATEMENT

49 PLANET & SOCIETY 52 Environment Management 54 Disaster Management & Response 58 Corporate Responsibility

OUR JOURNEY Access our Digital Annual Report 2015 on

www.axiata.com or

Download the App on

04

axiata group berhad | sustainability & national contribution report 2015

GROUP PROFILE Axiata Group Berhad (Axiata) is one of the leading telecommunications groups in Asia with approximately 275 million subscribers in nine countries. In pursuit of our vision to be a New Generation Telecommunications provider by 2020, Axiata pieces together the best in the region in terms of connectivity, technology and talent. With a diverse portfolio in mobile network, communications infrastructure and digital services, Axiata through our operating companies, offers a range of innovative telecommunication products and services. Axiata has controlling interests in five mobile operators under the brand names of ‘Celcom’ in Malaysia, ‘XL’ in Indonesia, ‘Dialog’ in Sri Lanka, ‘Robi’ in Bangladesh and ‘Smart’ in Cambodia, with strategic interests in ‘Idea’ in India and ‘M1’ in Singapore. ‘edotco’, our Group’s infrastructure company, operates in six countries to deliver telecommunications infrastructure services, amassing a portfolio of over 16,000 towers and 12,000 km of fibre. It aims to be one of the top regional tower companies and is committed to responsible and sustainable business operations. In 2012, Axiata established ‘Axiata Digital’ to capture the rapid growth in Internetbased businesses. Within three years, Axiata Digital has built a portfolio of 24 digital brands, servicing growing demands in mobile money, mobile adverting, e-commerce, entertainment and education. Group revenue for 2015 was RM19.9 billion (USD5.1 billion) while market