Jan 5, 2016 - Reports to: Sales and Customer Service Manager. Location: Skedaddle ... sound like you? If you think so, t
Travel Consultant Job description Job title: Travel Consultant
Reports to: Sales and Customer Service Manager Location: Skedaddle HQ, The Cycle Hub, Quayside, Newcastle upon Tyne, NE6 1BU
Hours of Work: Full time (Hours as per contract)
Here at Skedaddle we’re passionate about pedaling and as leading cycling holiday specialists in the UK, our aim is to deliver quality and fun journeys by bike.
Holiday Entitlement: 20 plus bank holidays
Over the years we’ve found amazing places, fascinating cultures, stunning landscapes, made lasting friendships, the list is endless.
Closing date: 5th January 2016
Why not come and join the movement!
Salary: Circa £16,000
Purpose of the Role Our mission is to provide a top quality service and experience. As Travel Consultant you’ll be the main point of contact for our customers, from helping them pick the right holiday, guiding them through the booking process, organising trip details, assisting them every step of the way. Here at Skedaddle our Travel Consultants are always willing to go the extra mile and provide excellent customer service.
Key Tasks • Dealing with sales enquiries and customer queries • Driving sales through proactive activity • Processing bookings • Co-ordinating the organisation of tours eg booking accommodation, transport, flights, guides • Finalising tours to ensure everything is in place • Following up on customer feedback post tour • Assisting with the development of tours, coordinating with overseas suppliers and UK organisations • Maintaining and updating Website information • General office administration
You’ll be working closely with: • Sales and Customer service manager • Product managers • Travel consultants • Operations team
Direct Reports None
skedaddle.co.uk
Success Measures • Delivering excellent customer service measured through feedback • Achieving financial targets and conversion rates • Following defined processes
Personal Profile • Fun, enthusiastic and energetic • Customer focused • Demonstrate attention to detail & accuracy in your work • Show high degree of initiative and flexibility • Good team worker with mature outlook • Good social and people handling skills • Good communication skills • Good computer and organisational skills • Interest and enthusiasm for cycling and travel
Does this sound like you? If you think so, then please send a CV and covering letter to
[email protected].
Not exactly what you are looking for, but you’d love to work for Skedaddle? We are always looking for good people with that special Skedaddle touch Please send us your CV!
