VIA Rail's 2013 Annual Report - Publications du gouvernement du ...

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annual

Report

2013

The Honourable LISA RAITT Minister of Transport, Ottawa Dear Minister, In accordance with the provisions of the Financial Administration Act, I am pleased to submit VIA Rail Canada Inc.’s Annual Report for the year ending December 31, 2013.

Paul G. Smith Chairman of the Board

viarail.ca

Corporate Overview VIA Rail operates Canada’s national passenger rail service on behalf of the Government of Canada. An independent Crown corporation established in 1977, VIA Rail provides a safe, cost-effective and environmentally responsible service from coast to coast in both official languages. The corporation operates over 500 trains weekly on 12,500 kilometres of track, connecting over 450 Canadian communities. With approximately 2550 active employees, VIA Rail carried 3.9 million passengers in 2013.

via rail’s services Inter-city Travel

VIA Rail Canada / annuAl report 2012 / Corporate Overview

In the densely populated Corridor between Ontario and Québec, VIA Rail trains provide fast, convenient, downtown-to-downtown travel between major urban and suburban centres and communities.

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Long-distance Travel and Tourism In Western and Eastern Canada, VIA Rail’s trains attract travellers from around the world and support Canada’s tourism industry. The Canadian, VIA Rail’s Western transcontinental train, provides service between Vancouver and Toronto. In Eastern Canada, The Ocean runs between Montréal and Halifax.

Mandatory services VIA Rail provides passenger service in several rural and remote regions of Canada. Mandated by the Government of Canada to meet essential transportation needs, these trains serve many communities where alternative, year-round transportation is limited or unavailable.

TABLE OF CONTENTS Corporate Overview 2 Message from the Chairman

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2013 Timeline

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The Year At A Glance

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A Year of Adjustments: Annual Highlights Safety and Security Enterprise Risk Management Trains Projects Stations Projects Infrastructure Projects Technology Projects Marketing Projects Inter-modality: Building a More Connected Network Operational and Service Adjustments

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Important Events 22 Collision Between OC Transpo Bus and VIA Rail Train 22 Transport Safety Board Report: Train 92 22 Canadian Auto Workers Union: Agreement Renewal 22 Terrorism Threat 22 Awards 23

Governance and Accountability The Board of Directors Access to Information and Privacy Official Languages Travel, Hospitality and Conference Expenses

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Management Discussion and Analysis

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financial STATEMENTS

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corporate directory

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VIA Rail Canada / annuAl report 2012 / Corporate Overview

Corporate Social Responsibility 24 Environment 24 Accessibility: Travel for All Canadians 25 Community Engagement 26 Being Canadian 27 Employee Engagement: Creating a Better Workplace 29

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Message FROM THE CHAIRMAN A Year of Adjustments

VIA Rail Canada / annuAl report 2012 / MESSAGE FROM THE CHAIRMAN

2013 was a productive year at VIA Rail Canada, during which our employees and partners completed important projects that will bring great things for you, our customers. Over the past four years, we have seen some major changes at our corporation. From our trains and stations to the technology we use, VIA Rail has been transforming and modernizing from top to bottom. It was in 2013 that many of these projects came to fruition, both internally and for our customers, making it a year of adjustments.

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At the helm of this transformation was VIA Rail’s former President and CEO, Marc Laliberté, who began his retirement at the beginning of 2014. I would like to acknow