... a comprehensive portfolio that supports the entire lifecycle of your Data Center. ... In addition to your base warra
Lenovo Services: Warranty Upgrade
Key Benefits Reduce risk in supporting new technology –by leveraging Lenovo support team and expertise in troubleshooting issues. Reduce IT and Operating Costs - by augmenting your IT staff and reducing your total cost in supporting hardware. Provide predictable costs for budgetary planning – using support offerings sold upfront at point of sale, you know exactly what your IT spend will be over a 3 to 5 year time frame. Improve operational efficiency – Lenovo experts are quick to respond and minimize downtime to get your systems back up and running.
Warranty Service Upgrades Provide Coverage to Match the Lifecycle of Your System In addition to your base warranty of one to three-years, including parts and labor, Lenovo offers a wide range of flexible upgrades and extensions, including around-theclock coverage, rapid-response, and up to five years of hardware warranty coverage.
Extensions and upgrades of up to five years • • • • •
Next Business Day, available 9x5 or 24x7 2 hour response time, available 24 x 7 4 hour response time, available 9x5 or 24x7 Parts Delivered Technician installed part
Warranty Upgrades can only be purchased before base warranty expires
Lenovo™ Warranty Services are part of a comprehensive portfolio that supports the entire lifecycle of your Data Center. For more information on this, or other service offerings, please visit: www.lenovo.com/warranty/US or call: 1-855-253-6686.
Lenovo Services: Warranty Upgrade
Warranty Upgrades Offer Varying Response Time and Level of Service to Match Support Needs.
Lenovo® Service Portfolio Lenovo™ offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets. At every stage of planning, fullfillment, deployment, support, optimization and end of life we offer the expertise and services you need to more accurately budget for IT expenses, deliver better servicelevel agreements, and generate greater end-user satisfaction. Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.
Customer Replaceable Unit (“CRU”) Lenovo will ship CRUs to you for you to install. Tier 1 CRUs require little skill to install while Tier 2 CRUs require some technical skill and tools. You may request that a Lenovo authorized Service Provider install Tier 2 CRUs, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU and whether a defective CRU must be returned. If a return is required, 1) return instructions and a container are shipped with the replacement CRU; and 2) you will be charged for the replacement CRU if Lenovo does not receive the defective CRU. You may find a list of CRUs and their designation in the publication that was shipped with your product or at www.lenovo.com/CRUs. Field Replacement Units (“FRU”) If your replacement part is not considered a CRU, then it is a Field Replacement Unit (FRU). The installation of a FRU will be handled by a service technician. Parts Delivered If a problem with your product cannot be resolved via telephone and a CRU part is required, Lenovo will send a replacement CRU to arrive at your location. If a problem with your product cannot be resolved via telephone and a FRU part is required, a technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product. Technician Installed Parts If a problem with your product cannot be resolved via telephone, a Service Technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product. For Support Please Contact: 1-800-426-7378 - Option 1
