welcome to la citadelle - McGill University

YOUR MOVE IN GUIDE 2017

WELCOME TO LA CITADELLE

CONTACT INFO The 24 hour Front Desk is your first point of contact; they are available to assist you and act as a liaison with the various departments of the building. Please feel free to call, email or contact the Front Desk at any time. We will be communicating with you throughout the upcoming year, mainly via email to your mail.mcgill.ca account or on the information screen in the lobby so please look up when passing through. We welcome the opportunity to meet with you for any concern you may have.

24 hour Front Desk: 514-398-8650 [email protected] For persisting problems contact: Tanya Vecchiarino: (514) 398-2299 [email protected]

Student Housing and Hospitality Services would like to extend a warm welcome to all resident students. We know that coming to live in residences for the first time can feel overwhelming at first ; that’s why our number one priority is to make the transition as smooth as possible. The residence life live-in staff, front desk, trades, housekeeping, and food service departments will work diligently to ensure as pleasant a stay for you as possible. We wish you a successful and enriching time in residence!

MCGILL ID CARDS www.mcgill.ca/students/servicepoint

Your McGill Student ID Card is proof that you are a registered student at McGill, and you’ll need it to use the most essential services on campus, including the library, athletics facilities, residences, and dining halls. You are required to carry it with you at all times while on campus and you will need it to access the lobby turnstiles. To obtain your Student Card please visit Service Point: 3415 McTavish Street 514-398-7878 Weekdays August 21 - September 8 extended hours of service: 9am to 5pm Move-In Weekend (Aug 26th & 27th) hours of service: 8am to 4pm on the Saturday. 8am to 3pm on the Sunday. Closed on September 2nd, 3rd, and 4th. Starting on Monday, September 11th Service

Point will return to regular hours for the remainder of the academic year which are: Monday to Friday 10am to 4pm Wednesdays 10am to 5pm In order to receive your student card you have to be registered for at least one Fall term course, and you will need to bring along your: 1.McGill ID number (found on your letter of acceptance) 2.One piece of valid government issued photo ID 3. Documents proving your citizenship status here in Canada, if you have not already emailed them. Visit the Legal Documents website for a complete list of what you will require. www.mcgill.ca/legaldocuments Important: ID cards will not be issued if any of the above documents are missing.

ROOM INFORMATION ROOM INSPECTIONS Members from the accommodations team will be coming through the building at various points throughout the academic year. We will be entering your room to inspect the health and safety of your belongings and the condition of your room. Should we conclude that the living conditions in your room are unacceptable, we will provide you with a warning and a summary of how we plan to deal with the problem. Should you not respond to the warning within the time frame provided, we will move forward to address and correct the problem at a cost that you are responsible for. You will be advised one week before each inspection.

FRIDGE Each room is equipped with a small refrigerator. Upon arrival, please ensure that your refrigerator is in proper working condition as you will be held responsible for any damage to the unit during your residency. It is important to defrost the freezer occasionally to make sure that it’s still working well. Please also take note of smaller details, like whether your freezer door is intact. Defrosting your fridge: 1. Unplug fridge. 2. Empty all contents. 3. Empty water from drip tray to avoid spillage, which will damage the flooring. 4. Wipe down the defrosted fridge with a damp cloth. 5. Re-plug the fridge and set the temperature gauge to ‘Medium’.

ROOM INVENTORY Your room inventory at La Citadelle should include the following items. If you are missing items, or have more than the inventory, please let us know on the RCR so they can be replaced or removed. Single Rooms ending in 05, 08, & 09 1 Queen size bed 1 Queen size boxspring 1 Queen size bed frame 1 Headboard wall unit 1 Television 1 Desk File cabinet, under desk 1 Desk chair 1 Desk lamp 1 Dresser/fridge unit 2 Headboard unit lamps 2 Bedside end tables 1 Fridge 1 Recycling bin 1 Garbage bin 1 Bathroom garbage bin 1 Artwork

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ROOM CONDITION REPORTS (RCR) Along with this memo, you have received a Room Condition Report to be completed and returned to the front desk within 72 hours of your arrival. Failure to complete the report may result in damage charges being assessed at the end of the academic year for which you are not necessarily responsible. Students in double rooms will fill in and submit one report signed by both roommates. The completion and accuracy of

the RCR avoids any confusion next April, when another room inspection is conducted. If urgent repairs are needed, please indicate this on the RCR and place a work order with the Front Desk. In the event that you switch rooms or move to a different building, an inspection of your room will be done with you and your roommate at the time of your move.

EXAMPLES OF POSSIBLE CHARGES AT THE END OF THE YEAR FOR DAMAGED OR MISSING ITEMS: Extra cleaning of room (billed per hour)

$40.00

Towel rack

$75.00

Picture / Mirror / Wall Art / Clock

$100.00 - $150.00

Removal of graffiti on door and walls

$50.00 - $100.00

Drapes / Curtains

$100.00 - $500.00

Smoke detector

$250.00

Desanitization due to smoking

$250.00 (divided equally among roommates)

Fridge replacement

$250.00

TV

$750.00

Desk

$500.00

Examples: Vacuuming, dusting, cleaning and defrosting fridge. Bathroom: toilet, sink, counter, floor, drains, tub ect. removing garbage, washing walls and carpet.

Double Rooms (rooms ending in 02, 03, 04, 06, 07) 2 Double size beds 2 Double size boxspring 2 Double size bed frames 1 Headboard wall unit 1 Television 2 Desks File cabinets, under desks 2 Desk chairs 2 Desk lamps 1x 2 Dresser/fridge units 3 Headboard unit lamps 3 Bedside end tables 1 Fridge 1 Recycling bin 1 Garbage bin 1 Bathroom garbage bin 1 Artwork

Double Double Rooms (rooms ending in 01 2 Double size beds 2 Double size boxspring 2 Double size bed frames 1 Headboard wall unit 2 Televisions 2 Desks File cabinets, under desks 2 Desk chairs 2 Desk lamps 2 Dresser/fridge units 4 Headboard unit lamps 4 Bedside end tables 2 Fridges 1 Recycling bin 1 Garbage bin 1 Bathroom garbage bin 1 Table with 4 chairs 1 Artwork

PHONE AND INTERNET Internet connection and wifi is part of your resident rent charge. Telephone service is not provided by McGill. Students

may purchase phone plans from an independent mobile service provider or use pre-paid calling cards.

BATHROOMS As bathrooms are inside your leased space, cleaning them is your responsibility. Make things easier on yourself by cleaning regularly!

– please don’t put any paper towels, facial tissue, feminine hygiene products, or anything else in your toilet, or they will get clogged.

The toilets are only equipped to handle 1- or 2-ply toilet paper

ROOM KEY CARDS Upon arrival, each student will be given a room key card. Over the course of move-in weekend (August 26th and 27th), if you lose or demagnetize your card; you may come to the Front Desk and get a replacement at no charge. However, as of August 31st, should you lose or damage your card, there will be a cost of $10 for a replacement. The cards are

issued by the Front Desk and accepted methods of payment are cash, interac or credit card (VISA, Amex, and MasterCard). If you lock yourself out of your room, you may come to the Front Desk for a $5 one-shot lock out card, again payable by cash, interac or credit, again the charge for lock outs will commence on August 31st.

PEST CONTROL If you suspect the invasion of any critter, please report to the staff at the front desk. Be aware that good looking furniture sitting by a curb, although free, may be infested. Likewise with furniture bought from classified ad sites such as Kijiji or Craig’s List pose the same risk. Please do not bring these things inside the building.

AC/HEATING UNITS Please advise the Front Desk if you have any problems with the AC/heating unit in your room. Before concluding that your unit is in need of repair, make sure it is free of any obstructions, since

this will affect the distribution of the cooling/heating. Remember to always close your windows during the cold weather, if you are leaving for an extended period of time.

DECORATING This will be your room for the next eight months, so you should make it your own. Just remember, instead of using duct tape, double sided tape, nails or

hooks, you should use Scotch Tape or other non-marking adhesives to avoid damage to walls and doors.

If you suspect you have bed bugs, don’t hesitate and contact your floor fellow or our front desk staff. This is VERY important as to avoid contamination. A protocol is in place in order to avoid the spread of the bugs. Contacting us is key, so don’t hesitate!

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POLICIES SMOKING POLICY ffQuebec Law prohibits

smoking in all closed areas of educational institutions. All McGill buildings are non-smoking. This includes electronic cigarettes, also known as E-Cigarettes.

ffResidents may not smoke

in their room, in corridors, stairwells, common areas or anywhere else inside Residence buildings.

ffResidents may only smoke

outside, at least 9m from any door leading into a McGill Building. Out of respect to building occupants, smoking is not permitted near any windows surrounding McGill buildings.

ffResidents found smoking

anywhere inside Residence buildings face an immediate minimum fine of $250.

evict tenants found smoking in their buildings in violation of no smoking rules expressly stipulated in their leases and the rules of the building. esidents are also liable for the R cost of cleaning (steam cleaning of carpet, soft furniture, mattress, cleaning of curtains and drapes, washing/painting of walls or ceiling) and/or damages caused by smoke of any kind (candles, cigarettes, etc). ach room is equipped with a E smoke detector. Tampering with fire safety equipment places lives in danger and will not be tolerated. esidents who cover, remove, R disable or otherwise tamper with fire safety equipment face an immediate $250 fine and disciplinary action.

ubsequent offences will result in S additional fines and disciplinary action.

second offence will result in A eviction and immediate referral to the Committee on Student Discipline.

R esidents are also advised that under Quebec lease law, landlords have the right to

esidents are responsible and R liable for their guests’ behaviors for all no smoking regulations.

GUEST POLICY LC’s Guest Sign-In Policy: ffAll guests must present a

valid piece of identification in order to enter the building - with the exception of passports and medical cards; Be sure to collect the ID upon leaving the residence.

ffGuests must be

accompanied by a resident to sign-in and will be refused if they attempt to gain access to the residence on their own.

ffResidents may sign-in a

maximum of two guests and residents may not sign-in guests on behalf of another resident.

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ffResidents are fully

FIRE SAFETY In the event that a fire alarm is sounded, all students must evacuate the premises immediately. Please use the exit closest to your room. Residents must leave the building and wait outside until fire officials indicate that it is safe to return to the building. It is a serious offence to tamper with and/or cause damage to fire safety and prevention equipment (including but not limited to smoke detectors, fire hoses, pull stations, sprinkler heads, fire extinguishers, emergency lighting, breaker switches and fire exit doors). Doing so places lives in danger and will not be tolerated.

esidents found using candles, R hookahs / sheeshas, incense and /or other flammable materials, and/or deep fat frying anywhere inside Residence buildings face an immediate minimum fine of $250 as they pose a significant fire risk. ubsequent offences will S result in additional fines and disciplinary action. Residents who cause an alarm and/or fire and/or other damage: ffface an immediate $250

minimum fine and disciplinary action.

ffare financially responsible for

damages and/or other costs resulting from their actions.

Residents who tamper with fire safety and prevention equipment: ffface an immediate $250 minimum fine and disciplinary action.



Residents are responsible and liable for their guests’ behaviors for all fire safety regulations.

damages and/or other costs resulting from tampering with fire safety equipment or from their actions whether intentional or accidental which result in damage to fire safety equipment.

all fees and fines charged to the University by the City of Montreal (current minimum charge for emergency services: $3,000 plus taxes).

second offence will result in A eviction and immediate referral to the Committee on Student Discipline.

responsible for the actions and deeds of the guests they have signed in.

ffGuests who intend to stay

for more than twenty-four hours must notify their Floor Fellow. Overnight guests are permitted to stay for a maximum of seven consecutive days with approval from the Residence Life Manager.

Front Desk Staff, Security and Residence Life Managers have the right to refuse guests if any of these conditions are not met, as well as others including reasons of security and building capacity.

DELIVERY POLICY To ensure your ongoing safety and security, people making deliveries (pizza, groceries, etc.) are not permitted to enter the building past the lobby. This is where you must meet your delivery person. Furthermore,

the Front Desk staff cannot accept deliveries of any food items on your behalf. Important: if you have not given a number to your delivery person, they cannot call you to come down.

FOOD SERVICES FOOD SERVICES www.mcgill.ca/foodservices The McGill Food and Dining Services website www.mcgill. ca/foodservices is your best source of up-to-date information regarding meal plans, where to eat on campus, and hours of service. Like us on Facebook/ McGillFoodandDiningServices to find out all the latest on our specials and promotions. Early arrivals: The Mandatory Residential Meal Plan is effective as of Saturday, August 26; if you are moving-in before the weekend, please consult the Summer hours of service to know which food service locations are open: www.mcgill.ca/foodservices/ locations/hours-service. Cash and Interac are accepted. Get your McGill ID in order to have your Mandatory Meal Plan activated: One of the first things you should do is go to Service Point to obtain your McGill ID card. Once your card has been processed, your Mandatory Meal Plan will be activated within 24 hours after that time. After that, you’re good to go! If you have any issues with your card, return to Service Point to have it resolved.

The cashier will ask for your ID card each time you wish to purchase food in the various dining locations. Without it, you’ll be asked to pay cash. For all other information pertaining to meal plans: Please visit our website, meal plan section :www.mcgill.ca/ foodservices/mealplans. Help us keep costs down and refrain from taking dishes, cutlery, and glasses outside of the dining halls. Dishes, cutlery and glasses belonging to the cafeteria must remain in the dining hall. Those caught with the aforementioned items outside of the dining hall can face penalties or charges. For more information regarding meal plans, regular dining hall hours of operation and general Food and Dining Services information please consult the website at: www.mcgill.ca/foodservices.

FREE MOVE IN MEAL FREE MEAL for students on the Residential Mandatory Meal Plan during move-in week-end: Take a break from moving and come by your home based dining hall for lunch (12:00 pm - 2:00 pm) or dinner (5:00 pm - 7:00 pm). We are excited to offer you and your family a free meal. Please make sure to bring your ID card. Enjoy!

ONECARD PLAN www.mcgill.ca/onecard

oneCard is a taxable account that is added to your McGill ID card, allowing you to make purchases and easily access multiple services on campus without the hassle of carrying cash and debit/credit cards. Simply present your McGill ID card and you’re good to go! Use oneCard to pay for: ffSelect

vending snacks/drinks.

machine

ffFood and drinks off campus

at the St Hubert Express restaurant location on Parc avenue.

ff Double Pizza & St-Hubert

ff Discounted admission at the

McGill Gault Nature Reserve.

ffFruits and vegetables at the

Mac Market on Macdonald Campus.

You will be charged $500 to your oneCard account; this charge will appear on your student fees account at the beginning of the school year. You can top up anytime by credit card at: https://onecard. mcgill.ca The amount is immediately activated. Explore the full plan at www.mcgill.ca/onecard.

BBQ deliveries and more (downtown area only).

ffLaundry in residence. ff Taxable

items such as chocolate bars, chips, sodas, and ice cream. (Please note:

These items are covered by the Mandatory Meal Plan when purchased with a meal.)

ECO KIT As part of your mandatory meal plan, you also receive an Eco Kit featuring green alternatives to disposable items. The kit features: ffa reusable McGill bag that you can carry your gym clothes, snacks

or laundry in.

ffa reusable mug that will save you $0.25 on coffee or tea at any

location where your meal plan is accepted.

ffa reusable food container that will save you $0.75 on your next

meal-to-go.

Join us in being environmentally friendly and use your reusable food container and reusable mug.

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BUILDING INFORMATION COMMON AREAS AND KITCHENETTES

CORRIDORS AND STAIRWELLS The City of Montreal Fire Prevention department requires that corridors be free of clutter at all times for obvious safety reasons. Clutter includes: garbage bags, shoes, boots, mats, coats, boxes, luggage, recycling bins, and other personal items. Any found items will be removed. In winter, please keep all boots inside your room.

Any graffiti on your room door is your responsibility. You will be given a notice and deadline to clean it off. If it is not removed by that date, we will proceed with either cleaning or painting the door/frame and you will be charged. No further notice will be issued.

MAIL & PACKAGES: Over the next year La Citadelle will be your official postal address. All mail and packages delivered to your residence will be accepted and kept at the front desk until you are able to pick them up. In order to receive your post and packages be sure to include the correct address, with your name and ROOM NUMBER. Any packages coming in with duty fees will also come with a notice for payment. Please talk to the front desk if you need to make arrangements for pick up.

Your postal address is: YOUR NAME Residence La Citadelle 410 Sherbrooke Street west Montreal, Quebec H3A 1B3 ROOM NUMBER: Anything not clearly indicated on the item may be returned to sender. There are screens at the front desk that will display which rooms have received mail or deliveries. Please note to check with the front desk daily.

GARBAGE AND RECYCLING On every floor near the service elevator there is a garbage room. Inside you will find large containers for garbage and recycling (1 paper/ carton; 1 Glass/Plastic/Metal) please use them for indicated materials only. In your rooms you will find a black garbage bin for regular garbage and a blue recycling bin for recycling. These bins are the property of La Citadelle and must remain in the rooms at the end of the year. It is essential that you rinse out all containers, cans, etc. before placing them in recycling. Please empty your room garbage into the larger garbage bins on

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The common areas are fully furnished for your use and comfort. Please respect your fellow residents by leaving the common room furniture where it belongs. Common room areas are located on the 1st floor 2nd floor and 26th floor. The communal kitchen is located on the 26th floor and is for everyone’s use. These spaces are communal so be considerate towards your fellow residents and the cleaning staff. In order for us to keep the area sanitary, we request that you remove your Tupperware (food storage containers) and leftover food from the kitchenettes after each use.

Any dishes found by the cleaning staff will be disposed of. Please do not leave food or dirty dishes in the sink, counter or cupboards in order to avoid pest problems and to ensure the respect of the space. All electrical appliances (i.e. toasters, blenders, etc.) must be used in the kitchen areas only. We strongly encourage you to recycle any cans or bottles you may make use of while in the kitchenette. These rooms are shared spaces, so please respect them by cleaning up after yourself. Note that the kitchen will be closed for one hour from 2pm-3pm each day for cleaning by our housekeeping staff.

BUILDING SECURITY We are committed to providing you with a clean, comfortable and safe residence environment, but we cannot do it alone. We need your co-operation! If you see people in the building who do not belong here (including people handing out flyers in the hallways), or notice any vandalism, please report it to a staff member as soon as possible.

the floor on a regular basis to avoid odour or pest issues in your room. Different municipalities have different recyclable items. The following items ARE recyclable in Montreal: Paper, newspaper, packing paper, magazines, envelopes (even with the windows), thin cardboard packaging (i.e. cereal boxes, shoe boxes, etc) paper bags, cardboard, books, egg cartons, toilet paper rolls, aluminum (pop cans, pie plates, etc), glass bottles and containers of all colors (even with the labels still on), milk and juice cartons, drink boxes,

Security staff provide on-site presence at night. You will recognize them in blue McGill polos patrolling all areas of the building, inside and out, as well as administering the sign-in process. Please help them by notifying them immediately if anything out of the ordinary is happening.

plastic containers (shampoo bottles, food containers, plastic caps), plastic grocery and shopping bags (remove your receipts!), drycleaning bags, bread bags, plastic/cellophane wrapping from dry items (i.e. toilet paper). The following items are NOT recyclable: Styrofoam, plastic/cellophane wrapping from food, wood, nails, porcelain, ceramics, electronics, flat glass (i.e. mirrors), light bulbs, chip bags, cereal bags (from inside the box), paint tubes or cans, toothpaste tubes, photo paper, all no.6 plastics.

REPAIRS Students may report repairs in their rooms or in common rooms, by: ffGoing to the front desk and report the issue to a staff member ffEmail : [email protected] ffFilling out a Maintenance Repair Request using the online webform:

www.mcgill.ca/students/housing/current-residents/maintenancerepair-requests

In the event of a building maintenance emergency such as a toilet flooding, broken windows or doors, students are urged to contact their front desks when possible, or McGill Security: 514-398-3000

LAUNDRY The laundry room is located on the 2nd floor. As is the policy with the dishes, clothes left in the laundry room will be removed by the housekeeping staff. You will need your oneCard (your student ID card) in order to operate the laundry machines in your Residence Hall. Simply tap the card in front of the designated area and follow the instructions. Prices per load are: Wash $2.00 and Dry $2.00. Please do not overstuff the machines as this will certainly cause the machines to fail and require repair.

TRADES & HOUSEKEEPING STAFF LC has full-time Trades staff on duty Monday through Friday. You will recognize them as they wear uniforms (navy blue uniforms, with a name patch and McGill ID card). Housekeeping services are provided seven days a week by Service Menager Roy or SMR, and you will recognize them in their beige uniforms. The staff enjoy a friendly relationship with all residents and count on your cooperation in ensuring a safe and clean environment. If there is a problem in your room, common room, or if you see something that needs fixing in the corridors, please report it to the Front Desk.

not wait to clean it. Come to the Front Desk and they will contact Housekeeping directly to assist you. It is better to deal with major stains in a timely manner, then to wait till the end of the academic year. If the carpet or furnishings are found to need replacing, it will be at the student’s expense. (Please refer to the RCR section of this memo or the actual RCR for a list of typical charges).

oneCard dollars may be added by going on-line at: https://onecard.mcgill.ca. An alternative method is to use cash at the oneCard machine, physically located at Carrefour Sherbrooke (475 Sherbrooke street west). Laundry Service Residences offers an express laundry service operated by Nettoyeurs Express, students have access to wash-n-fold and dry cleaning services directly from the front desk. Garments are picked up from the front desk daily between 6pm and 8pm and delivered back the next day between 6pm and 8pm (a reminder there is no pick up or drop off on Sundays). For more information or to get started, ask the front desk for details or call Nettoyeurs Express at: 514-937-7377.

If you wish to contact the housekeeping supervisor please email them at: [email protected]

If, over the course of the year, you have a major spill on your carpet that will result in a stain or other similar incidences, please do

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RESIDENCE LIFE www.mcgill.ca/students/housing | In addition to the Front Desk and Building Service, La Citadelle has a full team of Residence Life staff that live in the building to make sure that you are safe and have a fun and productive first year. There is one Floor Fellow per every 2-3 floors; your Floor Fellows let you know important dates at McGill, show you around the city, and plan academic and social events for your floor. They are your go-to person; they can help you if you’re lost, if you’ve had a bad day, or if you need to know about a service on campus.

/McGillRezLife

STAFF IN RESIDENCE LC Fellows for the 2017-2018 academic year are: Cynthia Feng Peter Nshimiyimana Tuviere OnookomeShuaibo Huang Okome Sara Khan Idil Uner Jade Milaney RLM: Kayin Queeley

In addition to the Floor Fellows in the building, each building has a Residence Life Manager (RLM). The role of the

SERVICE POINT Service Point is the result of students wanting a central place to access a variety of services and administrative offices previously scattered throughout the campus. Here is list of the services provided: ffAnswer Admissions questions (undergraduate & graduate) ffProvide help with registration & Minerva ffIssue McGill Student ID cards

Residence Life Manager is to create and sustain a sense of community in their hall, supervise the hall’s team of Floor Fellows, serve as a general resource person for students and staff in the residence hall, support and interact with the hall councils, and act as a Disciplinary Officer of the University when required. The LC RLM is Kayin Queeley. The Life in Residences handbook is full of useful tips about adjusting to life in residences and Montreal. Follow us on Facebook for up-to-date events and news: /McGillRezLife

FRONT DESK SERVICES The Front Desk is available 24 hours a day to help you communicate with all staff in the building and answer your questions. In addition, they offer many services including lockout and key replacement, work orders, and loan out gaming equipment.

ffPrint official transcripts for pick-up & mailings ffExplain tuition & the student fee account ffValidate legal status to establish tuition fee rate ffIssue International Health Insurance cards ffCertify, translate & replace diplomas ffProvide info about student exchange/study abroad ffOffer Arts & Science student affairs administrative services (Academic

advising remains in Dawson Hall)

As previously mentioned, Service Point is located on 3415 McTavish Street. Weekdays August 21 - September 8 extended hours of service: 9am to 5pm Move-In Weekend (Aug 26th & 27th) hours of service: 8am to 4pm on the Saturday. 8am to 3pm on the Sunday. Closed on September 2nd, 3rd, and 4th. Starting on Monday, September 11th Service Point will return to regular hours for the remainder of the academic year which are: Monday to Friday 10am to 4pm Wednesdays 10am to 5pm

HAVE A GREAT YEAR AT MCGILL AND ENJOY YOUR NEW HOME! 8