WHAT DOES #THEACCOUTERYOU LOOK LIKE? W E A R E AC TI VELY H I R I N G A N O P E RAT IONS M ANAG ER T O JO IN O UR AWAR D WI N N I NG T EA M.
The Role The Accouter Group is an award winning interior design and furnishing company based in London which has grown impressively year on year from its formation five years ago. The Group is an umbrella to three brands which between them have an offering spanning high-end to base level furniture through to interior architecture and design, show homes and furniture package services. As Operations Manager, you will perform a strategic role taking overall responsibility for the Service Delivery and Logistics team’s output, development, world class standards and reviews, in-turn meeting the expectations of the group’s brand profile and clients. Reporting to the Commercial Director, you will be in a business critical position responsible for delivering a positive impact on the customer experience and bottom line performance. Responsibilities include but not limited to: • • • •
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Pushing boundaries of operational and customer care standards in line with ‘Best in Class’ policy, achieving world class customer experience. Taking ownership for training, personal development and business performance for Service Delivery & Logistics Team functions. Ensuring that the Service Delivery and Logistics teams have the necessary manpower, competence, skillset, knowledge and equipment in order to achieve installation targets. Curating and analysing operational statistics and improving the quality of data behind this function to better manage costs whilst providing leadership and addressing service improvements, training requirements and recruitment for this area. Supporting new team members with the timely completion of Accouter ‘Graduation Passport’ ensuring training support and guidance. Encouraging collaboration between Service Delivery and Procurement functions to ensure suitable stock levels to facilitate and improve stock reporting process. Ensuring that the Service Delivery processes are being adhered to, ensuring team are efficiently managing projects to a 0% revisit rate and projects are being completed within budget and strategic improvements highlighted and implemented. Overseeing Logistics Team co-ordination ensuring cost effective solutions are identified and activity is planned and executed according to the agreed time frames and all processes. Communicating with relevant people within the organisation/co-ordinating all relevant inputs (people and processes) to ensure delivery targets are achieved Alongside Commercial Director, review long term strategic plans and achieve improvements within the operational delivery of projects for the company, including system development and implementation to develop the Logistics and Service Delivery teams for our future growth.
Requirements: • • • • • • • • • • • • •
Possess a broad background in Operations and Logistics. Possess experience of managing a large team, including a remote workforce. Ability to problem solve and manage situations effectively. Have a working understanding of process, planning & scheduling. Have a working understanding of stock management systems. Possess a working understanding of leadership principles and management best practice. Possess excellent verbal and written communication skills for a demanding and customer focused working environment. Have experience of working in a rapidly expanding SME environment. Be energetic, dynamic, positive, enthusiastic and possess the ability to think laterally and act through reasoned decision making Be able to get things done and make things happen to achieve the aims of Operations and the business. Possess the ability to work productively, efficiently
& effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality. Possess the ability to implement and manage change in the business. Possess the willingness to learn, improve and ada