and retail card programs. Another vendor managed. PAP and reimbursement services for their specialty and oncology produc
When Less is More Overview
UBC Action
UBC began providing a large manufacturer patient assistance services for many of their primary care products in 2002. Our services included both frontend and back-end services as well alternate funding and retail card programs. Another vendor managed PAP and reimbursement services for their specialty and oncology products.
UBC migrated all of the manufacturer’s primary care, specialty pharmacy, and oncology products into a single program with comprehensive patient assistance and reimbursement services. Once migration was complete, we transitioned the program to a new and innovative technology platform.
Recently, the client challenged UBC to build a simplified offering for their reporting and forecasting needs, their patients, and physicians. Read on to learn how we combined our people, processes, and technology to manage a full program consolidation without disruption.
The integrated platform provided patients and physicians a more simplified experience. We re-launched the physician web portal to provide more than 200,000 healthcare providers a single view for reimbursement and patient assistance services. The new portal also allowed physicians to place new product orders, re-orders, and perform eligibility screening.
Results UBC provided the client with proactive and transparent communication through all phases of the migration and transition. The Executive Director of this PAP stated, “UBC has figured out the winning combination of people, process, and technology to build, launch, and manage our new Patient Assistance Program.”
People
Process
“An early focus on business rules and process flows helped us uncover program elements that needed further clarification and bring the program to life.”
Technology
“UBC’s IT group worked with us through every stage and successfully translated the program and business rules into a sophisticated, automated platform that will enable us to provide the best customer service possible.”
A Seamless Approach Operational continuity for patients and prescribers Specialty
Primary care
No change in manufacturer’s primary contacts Proactive communication with the client
“A stellar and responsive Project Management team kept us on-time and within budget.”
Oncology
Contact us to discuss how our team can provide your PAP with innovative technology solutions.
