3
rd
Women in Operations
Leadership Summit 2017
Practical advice, inspiration and professional insights for emerging, existing and future leaders in operations roles
FEATURED SPEAKERS Therasa Ward Director of Operations Dell
2017 Theme: ‘Defining Moments’
Tim Hartin Group Company Secretary and Chief Operating Officer Westpac
Summit Post Workshop
Sinead Giblin Vice President, Northern-Asia Pacific Buildings and Infrastructure Jacobs Group
Novotel Darling Harbour
Josephine Majewski Chief Operating Officer, Corporate and Investment Bank Citibank Australia Sue Jackman General Manager, Network Operations and Control Jemena Candice Heine Director Customer Service, South and West NSWTrainLink Kristi McLachlan Group Manager, Operational Systems Improvement John Holland Ian Burge Director of Operations Bupa Aged Care Susan McHattie Director of Operations Department of Justice, NSW Rosemary Shapiro-Liu Expert Facilitator, Conference Strategist, Business Coach. Author Triple Win Enterprises
Develop the critical skills for career success Be inspired to embrace opportunity Expand your professional network Formulate a plan to accelerate growth
EARLY BIRD DISCOUNTS
Book & Pay by 31 August 2017 to receive an additional Value Plus Discount!
Phone: +61 2 8239 9711 www.liquidlearning.com Booking Code - QL
EVENT PARTNERS
Alexandra Harrington Chief Operating Officer The Warren Centre, University of Sydney Hoy Yen Hooper Chief Operating Officer Couriers Please Elain Vaughan Chief Operating Officer APG & Co
21 & 22 Nov 23 & 24 Nov
ORGANISED BY
Define your authentic leadership style
Day One
21 November 2017
11.45 - 12.20 EXPERT COMMENTARY
Reconnect with your inner wisdom for better decisions and powerful action
Leaders everywhere are affected by the fear of not being good enough. However, stepping out of your comfort zone is a vital stage in your career progression. Rosemary will offer key steps and clever tools to turn down the volume of your “Monster Within” and listen to your “Mentor Within”. • Recognise your “Monster Within” • Make friends with your “Mentor Within” • Keep the promises you make to yourself
2017 Theme: ‘Defining Moments’ Throughout our careers there are defining moments that ignite progression, spark innovation and propel us on the path towards leadership. These turning points can be small or unexpected, so recognising them can be difficult. To help you distinguish and embrace the pivotal moments in your career, we have invited a variety of accomplished senior leaders to demonstrate how opportunity can be harnessed and to reflect on the turning points that lead them to leadership success.
Rosemary Shapiro-Liu Expert Facilitator, Conference Strategist, Business Coach. Author Triple Win Enterprises 12.20 - 12.35 Questions and Discussion
8.30 - 8.55
Registration and Morning Coffee
12.35 - 1.35 Networking Lunch
8.55 - 9.00
Official Welcome and Opening Remarks from the Chair
1.35 - 2.25
9.00 - 9.35
OPENING KEYNOTE CASE STUDY
TBA TBA TBA
Sinead Giblin Vice President Northern - Asia Pacific Buildings and Infrastructure Jacobs Group Hoy Yen Hooper Chief Operating Officer Couriers Please Tim Hartin Group Company Secretary and Chief Operating Officer Westpac Elain Vaughan Chief Operating Officer APG & Co Kristi McLachlan Group Manager, Operational Systems Improvement John Holland Candice Heine Director Customer Service, South and West NSWTrainLink
Questions and Discussion
9.50 - 10.25 EXPERT COMMENTARY
Lead authentically to achieve influence
Developing your mindset to achieve the right balance between credibility and authenticity is a vital step to becoming a successful leader. Sharing her experiences throughout her journey to success, Sue will also discuss: • Directing focus on long-term goals • Recognising strengths and weaknesses • Leading with your heart as well as your mind
Sue Jackman General Manager, Network Operations and Control Jemena 10.25 - 10.40 Questions and Discussion 10.40 - 10.55 Morning Tea 10.55 - 11.30 CASE STUDY
2.25 - 3.00
Reconfigure your mindset: From reactive to proactive leadership
Outstanding leaders understand the importance of guiding a team proactively to reach organisational goals, rather than using a traditional management style. Ian will discuss the benefits of proactive leadership and how to incorporate the vital elements of success into your leadership style, including: • Establishing and communicating core values • Finding solutions before they arise • How to lead teams effectively
Ian Burge Director of Operations Bupa Aged Care 11.30 - 11.45 Questions and Discussion
PLUS WORKSHOP! Plus a separately bookable interactive workshop after the event
Explore the mutual relationship of mentor and mentee
The unique nature of the mentor/mentee relationship provides countless opportunities and benefits for both individuals and their respective organisations. Developing a mutually beneficial partnership as part of your career plan can help you achieve your goals and reach success. Join our expert panelists as they discuss: • Defining and respecting expectations • The benefits of a mentor/mentee relationship • How to find and maintain a long-term partnership
Defining moments on the road to success
There are a handful of defining moments in any journey, but without perspective and reflection it is often difficult to see their significance. This is your chance to: • Recognise and grasp every opportunity • Create your own ‘luck’ • Advice to a younger self
9.35 - 9.50
INTERACTIVE PANEL DISCUSSION
CASE STUDY
Increase your resilience, adaptability and drive
Learning to thrive in changing and uncertain surroundings is a vital part of defining leadership success - especially when following an unconventional career path. Alexandra will share the skills she has learned throughout her leadership journey and how she used her experience to leverage her career. • Bounce back from setbacks • Expand your strengths • Adapt to new environments
Alexandra Harrington Chief Operating Officer The Warren Centre, University of Sydney 3.00 - 3.15
Questions and Discussion
3.15 - 3.30
Afternoon Tea
VALUE PLUS DISCOUNT Receive up to $400 off registration if you register and pay by 31 August 2017
Day Two 22 November 2017 3.30 - 4.20
EXPERT COMMENTARY
Master the art of networking
Networking and developing new connections is an essential skill in today’s environment, but it doesn’t come naturally for everyone. Effective networking is a complex process that requires strategic planning and practice. Jen will help you devise a strategy and sharpen the skills necessary to make the most of professional networking opportunities, including: • Embracing the fear and having a go • Communicating with confidence and credibility • Practical tips to expand and enhance your network
Jen Harwood International Speaker, Business Coach and Author The Jenerator! 4.20 - 4.30
Questions and Discussion
4.30
Concluding Remarks from the Chair
4.30 - 5.30
Networking Reception
8.30 - 8.55
Morning Coffee
8.55 - 9.00
Opening Remarks from the Chair
9.00 - 9.45
OPENING CASE STUDY
Striking a balance: Personal priorities and professional aspirations
A healthy work-life balance is a concept we all aspire to achieve, but continuing to work towards your career goals whilst focusing on personal priorities can be challenging in practice. Life obligations come in many forms and it is vital to tackle the divide early and strike a balance that works for you. Theresa will discuss how she blended the two worlds together as she pursued her ambitions. • Be present in your environment • Tips to achieve a healthy balance • Organise your priorities
Therasa Ward Director of Operations Dell 9.45 - 10.00 Questions and Discussion 10.00 - 10.45 CASE STUDY
Navigate the journey to career success
NETWORKING RECEPTION 4:30 - 5:30PM Make the most of your experience, join us to network over complimentary canapés and drinks
A step-by-step plan to advance in your career can be advantageous, but events don’t always play out the way we expect. Being open to unexpected opportunities and being able to step outside your comfort zone is essential to thrive in an uncertain environment. Josephine will share her career journey across several organisations, which has led to her current position and well-earned success. Explore: • Develop your adaptability • Seize opportunities with both hands • Be prepared for unexpected change
Josephine Majewski Chief Operating Officer Corporate and Investment Bank Citibank Australia
FACULTY OF EXPERTS Jen Harwood International Speaker, Business Coach and Author The Jenerator! Paula Dunn Founder and Director No Limits Consulting Leah Thode Business Management Consultant Courageous Leaders Simeon Boseley Director BExceptional
10.45 - 11.00 Questions and Discussion 11.00 - 11.15 Morning Tea 11.15 - 12.00 CASE STUDY
Building partnerships for success
Operations are the engine room of an organisation and building strong partnerships with other internal entities increases your influence and capacity to thrive. Susan’s career encompasses leadership in a range of functions in the public sector. Explore: • Respect diversity and finding common ground • Build trust as a foundation for supportive partnerships • Sustain relationships in challenging times
Susan McHattie Director of Operations Department of Justice, NSW 12.00 - 12.15 Questions and Discussion 12.15 - 1.35 Networking Lunch
All WILMA Members receive 10% off the Standard Rate Sign up today at www.wilma.net.au
SUPER SAVER DISCOUNT
EARLY BIRD DISCOUNT
Receive up to $250 off registration if you register and pay by 28 September 2017
Receive up to $150 off registration if you register and pay by 26 October 2017
Communicate with confidence and credibility 1.15 - 2.00
CASE STUDY
How to be heard in a competitive environment
A refined communication style can separate poor leaders from the great. It’s essential to master the art of confident communication as part of your leadership toolkit. Along with creating an open and clear line of communication within your team, this case study will help you eliminate misunderstandings and increase efficiency while making your voice loud and clear. • Speak up and be heard • Don’t give the message, be the message • Practical advice for effective communication
Candice Heine Director Customer Service, South and West NSWTrainLink 2.00 - 2.15
Questions and Discussion
2.15 - 3.00
EXPERT COMMENTARY
ABOUT THE EVENT Operational roles are the engine room of an organisation. In order to succeed in this complex and dynamic environment, leaders must equip themselves with the skills and techniques necessary for success. Master the logistics of career development and unleash your leadership capabilities to drive both personal and professional achievement. The Women in Operations Leadership Summit explores the challenges women face in operations roles, both for those attempting to move up the career ladder or already-established leaders. At this leading professional development event, aspiring, emerging and established leaders will have the opportunity to reflect on the defining moments of their careers and inspire you to ignite your own success.
Adopt a leadership mindset: Unlock your true potential
FOLLOW THIS EVENT
Making a positive impact and having the ability to authentically influence others is paramount to the success of your organisation - and your career. By maintaining your awareness of personal processes and triggers, you can develop a unique leadership style that plays to your strengths and allows you to tackle challenges in your own individual way. Paula will discuss: • The importance self-reflection and self-evaluation • Lead with influence • Increas resilience and grit
Tweet about this event using the hashtag #WilmaChat and @LiquidLearning for daily industry updates!
WHO WILL ATTEND
Paula Dunn Founder and Director No Limits Consulting 3.00 - 3.15
Questions and Discussion
3.15 - 3.30
Afternoon Tea
3.30 - 4.30
Current Leaders
INTERACTIVE CLOSING ROUNDTABLE
Reflect and learn from the defining moments in your career
Aspiring Leaders
Taking time out to evaluate your own journey is a vital part of personal development. There is as much to learn from our failures than merely our successes. In this final session, Leah will reflect on the key takeaways from the summit and allow you to consider your own experiences as you continue on the road to success. • Reflect on career-defining moments • Key lessons from the summit • Devise a strategy for future success
Future Leaders
Leah Thode Business Management Consultant Courageous Leaders 4.30
Concluding Remarks from the Chair and Summit Close
TEAM BOOKINGS AVAILABLE TEAM OF
3
TEAM OF
4
10%DISCOUNT
Phone: +61 2 8239 9711 www.liquidlearning.com
5
6 15%DISCOUNT
TEAM OF
7
8
+
20%DISCOUNT
Post-Summit Workshop 23 & 24 November 2017
Operations Professionals Leadership Workshop Operational leadership roles are integral to an organisation’s ability to execute strategy. The roles are often complex, broad and sometimes difficult to define - yet they are vital to achieving results and maintaining stability and smooth delivery. The position oversees various internal groups within an organisation to ensure they are integrated into the same business plan with well defined responsibilities and accountability. Often operating across a broad portfolio of business units, it is important that leaders ensure that teams function together effectively as a unit to ensure operational integrity. Whilst it is helpful to have technical knowledge and expertise, leadership success in the operations space is reliant on strategy, communication and the ability to manage and lead a diverse portfolio. These unique skills are often attributed to operations experts, but need to be refined into an authentic leadership skill set to encourage success in this business landscape. In this workshop, participants will be guided through a number of activities and be presented with strategies designed to assist the development of their leadership skill set. The interactive course will explore the demands of operations leadership and the skills and attributes needed to lead an effective team and achieve key organisational outcomes.
Day One
9.00 - 4.30
Day Two
9.00 - 4.30
Using the science of positive psychology to enhance performance
The psychology of leading people
• Why understanding your purpose and values enhances performance
• Understand the science behind employee motivation and behaviour
• Why effectively using your strengths increases your chance of success
• Lead with integrity and earning respect as a leader • Simple strategies to increase team positivity and strengthen culture
• Why emotionally intelligent leaders outperform their peers
Successful leadership communication
Unlock your own unique brand of authenticity
• Help your team understand business strategy and their role in executing it
• What is authentic leadership? • How can being more authentic add value as a leader?
• Stand for something - defining and communicating your leadership values
• How to be more authentic
• A positive approach to having tough conversations and performance discussions
Mindfulness, a leadership game changer • Exploring the science behind mindfulness
Leading change and delivering in high-pressure environments
• The power of being present in your performance
• Change is inevitable, how to build team resiliency before you need it
• Active listening and having conversations that count
• The 5 C’s of leading change through tough times and crises
Time management versus time optimisation
• How great leaders help teams execute more effectively
• Effectively prioritising what’s important and what’s urgent • How uni-tasking rather than multi-tasking increases your productivity • Self-management in a 24/7 digitally connected world – the zero inbox
Leadership action plan for yourself and your team • Position yourself for success in your career • What’s the one thing you’ll do to be a better you? • What’s the one thing you’ll do to be a better leader?
Expert Facilitator: Simeon Boseley Director BExceptional Simeon’s journey as a leader began in the UK with Sainsbury’s, where he built a successful leadership career in stores and operational support. After relocating to Australia, he joined Bunning’s and held several senior leadership roles, such as State Manager for VIC/TAS/SA, which included operational accountability for 70 stores and over 9,000 team members and National Services Manager, where he built a 170-strong team responsible for the in-store customer experience, customer insights and in-home services for the Bunnings Group. He also worked for Target as their GM Customer Experience and Consumer, where he led the customer experience strategy, consumer insights and the Customer Support Centre. He is the Founder of BExceptional Consulting Pty. Ltd. and works with professionals, organisations and business owners in many industries both in Australia and overseas as a Retail Consultant, Leadership Coach and Mentor. He combines this experience and a passion for helping people, with a BA (Hons) in Marketing, a Diploma in Positive Psychology & Well Being and accreditations as a Strengths Development and Emotional Intelligence Coach, to bring a unique blend of cutting edge science, proven tools and practical experience to help individuals and organisations achieve their personal and professional goals.
TEAM BOOKINGS AVAILABLE TEAM OF
3
TEAM OF
4
5
10%DISCOUNT
6
TEAM OF
7
15%DISCOUNT
8
+
20%DISCOUNT
TEAM BOOKINGS
SPONSOR TODAY!
Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 8239 9711 or email:
[email protected]
Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9711 or email:
[email protected]
Booking Form
Novotel Darling Harbour 100 Murray St, Pyrmont, NSW, 2009 Ph: +61 2 9934 0000
The 3rd Women in Operations Leadership Summit 2017 21, 22, 23 & 24 November 2017
WOPS1117A - QL
Organisation Name
Registration Information
Address
Title
Full Name
Position
Title
Email
Full Name or TBA
Postcode
Phone
Position
Email
Attendance Date/s
1
c 21 & 22 c 23 & 24
2
c 21 & 22 c 23 & 24
3
c 21 & 22 c 23 & 24
4
c 21 & 22 c 23 & 24
5
c 21 & 22 c 23 & 24
6
c 21 & 22 c 23 & 24
7
c 21 & 22 c 23 & 24
8
c 21 & 22 c 23 & 24
9
c 21 & 22 c 23 & 24
10
c 21 & 22 c 23 & 24
Options (per person)
Value Plus Rate***
Super Saver Rate**
Early Bird Rate*
Register and pay by 31 August
Register and pay by 28 September
Register and pay by 26 October
4 Days
$3995 + GST = ($4394.50)
$4145 + GST = ($4559.50)
$4245 + GST = ($4669.50)
$4395 + GST = ($4834.50)
2 Days
$2395 + GST = ($2634.50)
$2545 + GST = ($2799.50)
$2645 + GST = ($2909.50)
$2795 + GST = ($3074.50)
Save up to $400 off
Save up to $250 off
Save up to $150 off
Qty
Your Investment
State
Booking Contact Information
#
Delegate Information
Suburb
Discounted off standard rates :
Exhibition Package
Exhibition Table, Brand Exposure at Event, 2 x 2 Day Delegate passes Group Discounts Available:
10% off Standard Rate Team of 3 - 4
$8995 + GST = ($9.894.50)
15% off Standard Rate Team of 5 - 7
20% off Standard Rate Team of 8 +
Standard Rate
TOTAL incl GST All Prices listed in Australian Dollars Conditions: Group Discounts apply for bookings made simultaneously. Only one discount applies. Group discounts apply to standard rates only. Group discounts are not applicable to Value Plus, Super Saver and Early Bird rates. Discounts cannot be applied retrospectively and must be claimed at the time of booking. Liquid Learning Group reserves the right to have sole discretion on an organisation’s eligibility for discounts. Note: Course materials, refreshments & lunches are included. Travel and accommodation are NOT included. Registration Options are per person only.
Please Note: Payment is required prior to attending this event. Credit Card Details - Please charge my credit card for this registration:
c Credit Card
Card Type
Payment Details
c Cheque (payable to Liquid Learning Group Pty Ltd) c Electronic Funds Transfer
c Visa
c MasterCard
c American Express
Note: 2% surcharge applies to American Express payments Card Number
Expiry
c Please invoice me: Purchase Order No. #
/
Full Name as on card Cardholder’s Contact Number
Electronic Funds Transfer (EFT) Please transfer funds directly to: Westpac Account Name: Liquid Learning Group Pty Ltd BSB: 032 002 Account No: 407 273 SWIFT Code: WPACAU2S Amount Please quote ref WOPS1117A and registrant name
Signature
X Authorising Manager’s Details: This registration is invalid without a signature.
Authority
Name
Position
Phone
Email
Signature
Email this form to:
[email protected] or
Registration Policy: If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by Liquid Learning Group Pty Ltd. A 10% service fee may apply. Should you wish to cancel your registration, please notify us in writing as soon as possible and a credit note will be issued valid for use towards any future event held by Liquid Learning Group Pty Ltd in the twelve months following date of issuance. Cancellation notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee less a service fee of $400 plus GST. Liquid Learning Group Pty Ltd does not provide refunds for cancellation. The prices above are based on one person per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, i.e. a different person attending each day of the event, can be arranged. A fee will apply. Please call us for details. Liquid Learning Group Pty Ltd takes all care to produce high quality events that deliver as promised. All advertised details are correct at time of publishing. However, when circumstances beyond our control prevail, we reserve the right to change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances arise whereby performance of the event
X Call us on:
is no longer feasible, possible or legal. Liquid Learning Group Pty Ltd will not be responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is cancelled or rescheduled, Liquid Learning Group Pty Ltd will make every effort to contact every registered delegate; if an event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use towards any future Liquid Learning Group Pty Ltd event held in the twelve months following date of issuance. Disclaimer: Liquid Learning Group Pty Ltd has taken due care in selecting qualified professionals as its authors and course facilitators. The information provided by course facilitators is not produced by Liquid Learning Group Pty Ltd and should not be regarded as advice. Liquid Learning Group Pty Ltd accepts no responsibility for reliance on such information and recommends that its clients seek further professional advice.
Date
+61 2 8239 9711
Privacy Statement: Liquid Learning Group Pty Ltd is committed to your privacy. All information collected on this registration will be held in the strictest of confidence and in accordance with the Privacy Act 1988. Liquid Learning Group Pty Ltd will add your information to a secure database. This will be used primarily to contact you for ongoing research, product development and notice of future events and services offered by Liquid Learning Group Pty Ltd. Occasionally you may receive information from organisations associated with Liquid Learning Group Pty Ltd. If you do not wish to receive such information please tick this box: c To update or have your details deleted please advise our Database team at Liquid Learning Group Pty Ltd, Level 9, 80 Clarence Street, Sydney NSW 2000, PH: +61 2 8239 9700, email:
[email protected] © 2017 Liquid Learning Group Pty Ltd ACN 108 415 354
