Apr 9, 2018 - Chair and Founder Asian Australian Foundation. Former Chief Operating Officer for Risk Management. KPMG As
Women in Operations th
Leadership Summit
Practical skills, strategies and tools to excel within the changing role of operations
FEATURED SPEAKERS Anna Thomas Chief Operating Officer Stockdale & Leggo Carol-Anne Nelson Chief Operating Officer V/Line Dionne Higgins Chief Operating Officer RMIT University Cheri Ong Chair and Founder Asian Australian Foundation Former Chief Operating Officer for Risk Management KPMG Asia Larelle Shaw Head of Program Operations ANZ Bank - Australia Carly Rees Head of Programs Telstra Nicole Wallis Manager, Operational Services Customer Market Operations AGL Energy Limited Danny Benjamin Executive Director VicRoads Louise Weine National Director National Association of Women in Operations Kristine Cooney Group General Manager, NSW Business Operations Transurban Derek Vine Head of Group Operations AIA Australia
2018 Theme: ‘Leading Through Times of Change’ Pre Workshop Summit Post Workshop
9 April 10 & 11 April 12 & 13 April
Intercontinental Melbourne The Rialto Develop leadership skills to maximise success Seize opportunities and drive career development Build strong networks to define your leadership profile Successfully manage expectations
EARLY BIRD DISCOUNTS
Book & Pay by 28 November 2017 to receive an additional Value Plus Discount!
Phone: +61 2 8239 9711 www.liquidlearning.com Booking Code - QC
EVENT PARTNERS
Meranie Bowen Head of Vitality Distribution and Operations AIA Australia Beth Jones Executive Director Agriculture Services and Biosecurity Operations Department of Economic Development, Jobs, Transport and Resources VIC Gerri Hill General Manager, Credit Operations and Originations ME Bank Isobel Santos Head of Product & Operations, Cards Coles Financial Services
Members of supporting organisations receive a special 10% discount off standard rates!
ORGANISED BY
Pre-Summit Workshop 9 April 2018 9.00 - 4.30
Contagious conversations - Break down communication As the Operations role calls for a diverse repertoire, individuals wanting to the take the next step in their career are driven to engage with their soft skills. As individuals transition from a technical to an executive leader, individuals are called to develop their soft skills to successfully lead their teams. Celeste draws on the significance of clear channels of communication in the workplace and the ways it can drive your leadership potential. Understanding the impact both verbal and non-verbal cues have on your team allows for the achievement of both short and long-term goals. In this interactive full-day workshop, our expert facilitator Celeste will use her experience as Chief Operating Officer to guide attendees in strengthening their leadership profile, unleashing effective communication capabilities. Understand your communication style • What is your vision of achievement? • Creating a style that fits you • Recognise the culture of your team Stakeholder management • Engage and manage expectations for all parties • Effectively manage sensitive issues • Harness and resolve conflict More than just the words • The significance of interpersonal communication • What does your body language say about you? • Deliver the right message Exceed expectations and achieve greatness • Create a realistic action plan • Prepare yourself for challenges • Lead with courage and confidence
Expert Facilitator: Celeste Halliday Leadership and Business Performance Speaker,Trainer, Coach Not Just Another Consultancy Celeste has always had the drive to change the world. As big as that sounds, what she has learnt through her work and studies is that each and every person has the power to change the way the world works, the way a business runs, and the kind of day a colleague has. Working across businesses in different sectors and countries, Celeste knows that the common denominator in exceptional business performance is great people. The people running a piece of work will determine whether it succeeds or fails. The people leading an organisation create the culture. The relationship between a manager and a team member largely determines performance and engagement. As a qualified psychotherapist, Celeste have a unique perspective on what organisations and individuals struggle with, and how to help them improve performance and build brilliant cultures. As an executive and former COO, she has put it all into practice. Celeste believes that people come to work to do a good job and that everyone is capable of great things.
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SPONSOR TODAY!
Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 8239 9711 or email:
[email protected]
Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9711 or email:
[email protected]
Build your leadership profile for promotion
Day One
10 April 2018
10.55 - 11.30 EXPERT COMMENTARY
Unlock performance in your team
Effective leaders are able to guide their teams, leading them to unlock their potential. The formation of a sustainable, highperforming team allows organisations achieve greatness. This session will provide a framework, skills and strategies to build sustainable high-performance in your teams. • Recognise the value of your team • Utilise their skills to drive performance • Create high-performing teams for success
2018 Theme: ‘Leading Through Times of Change’ The constantly changing nature of the Operations role has called for leaders to become adaptive when reaching for success. Great leaders must effectively navigate challenges, take strategic risks and forecast future trends to drive organisational excellence. The Women in Operations Leadership Summit provides aspiring, emerging and existing leaders with a platform to reflect on their careers, gain practical tips and develop the confidence to achieve their leadership goals. Delegates will have the opportunity to network and connect with a range of like-minded individuals and industry leaders. This summit will teach delegates how to take the next steps in their leadership career.
8.30 - 8.55
Registration and Morning Coffee
8.55 - 9.00
Official Welcome and Opening Remarks from the Chair
9.00 - 9.35
Pollyanna Lenkic Entrepreneur Coach Author Pollyanna Lenkic Consulting 11.30 - 11.45 Questions and Discussion 11.45 - 12.20 CASE STUDY
Achieve success through effective leadership
To achieve greatness within different industries, effective leaders must adapt to changing environments and overcome challenges of the sphere. With her extensive background, Dionne explores the key strategies used to reach her vision of success. • Exceed the expectation of others to deliver success • Recognise and overcome challenges of the environment • Strategies for effective leadership
OPENING KEYNOTE CASE STUDY
Dionne Higgins Chief Operating Officer RMIT University
The road to Chief Operating Officer
With a wealth of experience as a leader, Anna has built a strong career in Operations. Sharing her personal journey and the strengths she attributes to her success, she will offer insights to help you become a strong leader of tomorrow. • Position yourself as a leader in Operations • Develop your own authentic leadership style • Establish influence to inspire and motivate
12.20 - 12.35 Questions and Discussion 12.35 - 1.35 Networking Lunch 1.35 - 2.20
Questions and Discussion
9.50 - 10.25 CASE STUDY
Kristine Cooney Group General Manager, NSW Business Operations Transurban
Tackling role transitions
For every leader, there comes a time where you will make a career change as obstacles begin to emerge. To build upon your career pathway, you will need to overcome the challenges of role transitions and adapt to the changing environment to reach success. Louise will discuss: • Recognise the value you bring • Remain resilient to change • Acknowledge failure as part of the journey
Louise Weine National Director National Association of Women in Operations 10.25 - 10.40 Questions and Discussion 10.40 - 10.55 Morning Tea
All WILMA Members receive 10% off the Standard Rate Sign up today at www.wilma.net.au
PLUS TWO WORKSHOPS! Plus two separately bookable interactive workshops before & after the event
Stepping stones to success
All leaders have their own story of working up the ladder to successfully achieve their vision of success. Each stepping stone acts as a pearl of wisdom, allowing them to use the knowledge in their future endeavours. • Overcome challenges of the role • Advice to my younger self • Harness yourself with lessons learnt along the way
Anna Thomas Chief Operating Officer Stockdale & Leggo 9.35 - 9.50
CASE STUDY
2.20 - 2.35
Questions and Discussion
2.35 - 3.25
INTERACTIVE PANEL DISCUSSION Driving organisational change
With the transforming landscape of the field, it is vital for existing and emerging leaders to develop clear strategies and drive organisational success. This interactive panel will explore the techniques required to successfully open the gateway to change. • Strategies to drive organisational change • Recognise key areas for improvement • Create stepping stones for others
Carol-Anne Nelson Chief Operating Officer V/Line Nicole Wallis Manager, Operational Services Customer Market Operations AGL Energy Limited Larelle Shaw Head of Program Operations ANZ Bank - Australia Carly Rees Head of Programs Telstra Danny Benjamin Executive Director VicRoads
VALUE PLUS DISCOUNT Receive up to $400 off registration if you register and pay by 28 November 2017
3.25 - 3.40 3.40 - 4.15
Afternoon Tea
Day Two 11 April 2018
EXPERT COMMENTARY
Create meaningful connections
As you interact with different individuals to achieve goals, you must equip yourself with the skills to create lasting connections. The creation of effective networks will provide the support needed when taking the next step in your leadership journey. • The importance of communication • Express the value you bring to the table • Strategies to create strong connections
Celeste Halliday Leadership and Business Performance Speaker, Trainer, Coach Not Just Another Consultancy 4.15 - 4.30
Questions and Discussion
4.30
Concluding Remarks from the Chair
NETWORKING RECEPTION 4:30 - 5:30PM Make the most of your experience, join us to network over complimentary canapés and drinks
FACULTY OF EXPERTS Pollyanna Lenkic Entrepreneur Coach Author Pollyanna Lenkic Consulting
8.30 - 8.55
Morning Coffee
8.55 - 9.00
Opening Remarks from the Chair
9.00 - 9.45
INTERACTIVE INTERVIEW SESSION
Finding your way forward
All leadership journeys are different. Experiences and obstacles are all stepping stones in reaching your vision of success. In this interactive interview session, Cheri will reflect on her journey towards her current role, delving into the highlights and lowlights of her career. • Identify your view of leadership • Overcome obstacles in the sphere • Reflect on the past for future endeavours
Cheri Ong Chair and Founder Asian Australian Foundation Former Chief Operating Officer for Risk Management KPMG Asia 9.45 - 10.00 Questions and Discussion 10.00 - 10.45 CASE STUDY
Reflecting on my journey to leadership
Your leadership journeys will have moments that define your vision. Reflecting on these moments as learning experiences will provide the ability to create strategies to drive you where you want to be in the future. • Advice to my younger self • Experiences that have shaped the leader you want to be • Overcome expectations and achieve greatness
Meranie Bowen Head of Vitality Distribution and Operations AIA Australia 10.45 - 11.00 Questions and Discussion 11.00 - 11.15 Morning Tea 11.15 - 12.15 INTERACTIVE PANEL DISCUSSION
Simeon Boseley Director BExceptional
Rhiannon Bush Intergenerational Coach Celeste Halliday Leadership and Business Performance Speaker, Trainer, Coach Not Just Another Consultancy Angela McWiggan Leadership consultant, coach, trainer and keynote speaker Sure Trac Consulting
Search and seize opportunities for career advancement
To take the next step in your career, you must actively seek and seize opportunities that come your way. This interactive panel will explore the skills and strategies needed to spot the right opportunity for you and reach your ideal leadership position. • Understand the position you want to be • Recognise the right opportunities for you • Take control of your career direction
Beth Jones Executive Director Agriculture Services and Biosecurity Operations Department of Economic Development, Jobs, Transport and Resources VIC Derek Vine Head of Group Operations AIA Australia Isobel Santos Head of Product & Operations, Cards Coles Financial Services
FOLLOW THIS EVENT Tweet about this event using the hashtag #WilmaChat and @LiquidLearning for daily industry updates!
SUPER SAVER DISCOUNT
EARLY BIRD DISCOUNT
Receive up to $250 off registration if you register and pay by 30 January 2018
Receive up to $150 off registration if you register and pay by 6 March 2018
Drive organisational change and transformation 12.15 - 1.15 Networking Lunch 1.15 - 2.00
EXPERT COMMENTARY
Build confidence you can count on
WHO WILL ATTEND
In the heavily male-dominated Operations field, it is often hard to find your place at the executive table. Angela will explore the strategies and skills you will need to create confidence that will guide you to your vision of greatness. • Find your voice through effective tone • Recognise and bring your value to the table • Achieve a confident image to reach your goals
Current Leaders
Angela McWiggan Leadership consultant, coach, trainer and keynote speaker Sure Trac Consulting
Aspiring Leaders
2.00 - 2.15
Questions and Discussion
2.15 - 3.00
CASE STUDY
The power of partnership
It is vital for those within the Operations role to understand the power of partnerships as a driver of success. A leader’s effective management of stakeholders will provide the ability to engage with different perspectives and ideas that allow organisations to reach their goals. • Effective management of all parties • Overcome challenges of miscommunication • Strategies for clear channels of communication
Future Leaders
Gerri Hill General Manager, Credit Operations and Originations ME Bank 3.00 - 3.15
Questions and Discussion
3.15 - 3.30
Afternoon Tea
3.30 - 4.30
INTERACTIVE CLOSING ROUNDTABLE
WHAT PAST ATTENDEES HAVE SAID
Leading through change
As the summit comes to a close, our chair, Rhiannon will reflect on the major themes and ideas addressed over the two days and open an interactive discussion with attendees. During this session, participants will be able to share their experiences and what they’ve learnt over two inspiring days. • Key takeaways • Open the way to change • Action plan - Stepping stones to success
It was a great eye opener! To me personally it showed me what I need to do differently to be a better leader and what other opportunities there might be in Operations.
Rhiannon Bush Intergenerational Coach 4.30
Concluding Remarks from the Chair and Summit Close
ABOUT THE EVENT
Enlightening and insightful. A great event which encourages women to support one another but also to challenge what the gender norms are in their workplace.
The constantly changing nature of the Operations role has called for leaders to become adaptive when reaching for success. Great leaders must effectively navigate through challenges, take strategic risks and forecast future trends to drive organisational excellence. The Women in Operations Leadership Summit provides aspiring, emerging and existing leaders with a platform to reflect on their careers, gain practical tips and develop the confidence to achieve their leadership goals. Delegates will have the opportunity to network and connect with a range of like-minded individuals and industry leaders. This summit will teach delegates how to take the next steps in their leadership career.
Phone: +61 2 8239 9711 www.liquidlearning.com
Inspirational and I truly feel recharged, I have a clearer understanding of what else I can do with the energy I have and with the opportunities that I am yet to explore... so much out there and I am very excited!
Post-Summit Workshop 12 & 13 April 2018
Operations Professionals Leadership Workshop Operational leadership roles are integral to an organisation’s ability to execute strategy. The roles are often complex, broad and sometimes difficult to define - yet they are vital to achieving results and maintaining stability and smooth delivery. The position oversees various internal groups within an organisation to ensure they are integrated into the same business plan with well defined responsibilities and accountability. Often operating across a broad portfolio of business units, it is important leaders ensure their teams function effectively as a unit to ensure operational integrity. Whilst it is helpful to have technical knowledge and expertise, leadership success in the operations space is reliant on strategy, communication and the ability to manage and lead a diverse portfolio. These unique skills are often attributed to operations experts, but need to be refined into an authentic leadership skill set to encourage success in this business landscape. In this workshop, participants will be guided through a number of activities and be presented with strategies designed to assist the development of their leadership skill set. The interactive course will explore the demands of operations leadership and the skills and attributes needed to lead an effective team and achieve key organisational outcomes. Day One
9.00 - 4.30
Day Two
9.00 - 4.30
Using the science of positive psychology to enhance performance
The psychology of leading people
• Why understanding your purpose and values enhances performance
• Understanding the science behind employee motivation and behaviour
• Why effectively using your strengths increases your chance of success
• Leading with integrity and earning respect as a leader
• Why Emotionally Intelligent leaders outperform their peers
• Simple strategies to increase team positivity and strengthen culture
Unlocking your own unique brand of authenticity
Successful leadership communication
• What is authentic leadership?
• Helping your team understand business strategy and their role in executing it
• How to add more value as a leader
• Standing for something - defining and communicating your leadership values
• How to be more authentic Mindfulness, a leadership game changer
• A positive approach to having tough conversations and performance discussions
• Exploring the science of mindfulness • The power of being present in your performance
Leading change and delivering in high-pressure environments
• Active listening and having conversations that count
• Change is inevitable, how to build team resiliency before you need it
Time management versus time optimisation
• The 5 C’s of leading change through tough times and crises
• Effectively prioritising what’s important and what’s urgent
• How great leaders help teams execute more effectively
• How uni-tasking rather than multi-tasking increases your productivity • Self-management in a 24/7 digitally connected world – the zero inbox
Leadership action plan for yourself and your team • Positioning yourself for success in your career • What’s the one thing you’ll do to be a better you? • What’s the one thing you’ll do to be a better leader?
Expert Facilitator: Simeon Boseley Director BExceptional Simeon’s journey as a leader began in the UK with Sainsbury’s, where he built a successful leadership career in stores and operational support. After relocating to Australia, he joined Bunning’s and held several senior leadership roles, such as State Manager for VIC/TAS/SA, which included operational accountability for 70 stores and over 9,000 team members and National Services Manager, where he built a 170-strong team responsible for the in-store customer experience, customer insights and in-home services for the Bunnings Group. He also worked for Target as their GM Customer Experience and Consumer, where he led the customer experience strategy, consumer insights and the Customer Support Centre. He is the Founder of BExceptional Consulting Pty. Ltd. and works with professionals, organisations and business owners in many industries both in Australia and overseas as a Retail Consultant, Leadership Coach and Mentor. He combines this experience and a passion for helping people, with a BA (Hons) in Marketing, a Diploma in Positive Psychology & Well Being and accreditations as a Strengths Development and Emotional Intelligence Coach, to bring a unique blend of cutting edge science, proven tools and practical experience to help individuals and organisations achieve their personal and professional goals.
More people? More savings!
3
4
5
7
8
+
DELEGATES
DELEGATES
DELEGATES
10%DISCOUNT
15%DISCOUNT
20%DISCOUNT
TEAM BOOKINGS
SPONSOR TODAY!
Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 8239 9711 or email:
[email protected]
Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9711 or email:
[email protected]
Booking Form
Intercontinental Melbourne The Rialto 495 Collins St, Melbourne, VIC, 3000 Ph: +61 3 8627 1400
4th Women in Operations Leadership Summit 9, 10, 11, 12 & 13 April 2018
WOPS0418A - QC
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$4595 + GST = ($5054.50)
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Conditions: Group Discounts apply for bookings made simultaneously. Only one discount applies. Group discounts apply to standard rates only. Group discounts are not applicable to Value Plus, Super Saver and Early Bird rates. Discounts cannot be applied retrospectively and must be claimed at the time of booking. Liquid Learning Group reserves the right to have sole discretion on an organisation’s eligibility for discounts. Note: Course materials, refreshments & lunches are included. Travel and accommodation are NOT included. Registration Options are per person only.
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