Nov 30, 2017 - been faster and more reliable, thanks to Xpress Support, which features Fuji Xerox (Hong Kong)'s revamped
Xpress Support Unique mobile platform
What is Xpress Support? Technical support for multi-function devices has never been faster and more reliable, thanks to Xpress Support, which features Fuji Xerox (Hong Kong)’s revamped field engineer service team and enhanced one-touch support services on Smart Device 2.0. In the event of any issues, users can get connected to an engineer and sales simply through the mobile app. Users can also scan the QR Code displayed on the device to track the service’s progress. The standard of customer service is now elevated to a total new height. ApeosPort-VI C7771 Series
Register Now! Fuji Xerox (Hong Kong) Xpress Support App Step
1
Download
Search at official app store:
Or scan QR Code on the right:
Xpress support
Step
2
Login
Enter a valid email and phone number, click SIGN IN Click SCAN to scan the QR code displayed on the device
Benefits:
User friendly remote support portal
Instant communication with Salesman
Easily illustrate problems with photo
Convenient and user-friendly
Real time response with solution
Assign engineer with photo ID to ensure your office security
Convenient
User-friendly
Secure
Place Service Request with 4 simple steps Step
04 Scan the QR code displayed on the device or input the serial number shown on the device directly Step
Confirm info, click Submit
01
Step
You will know which engineer will handle the issue
Select service request category, you may add photos or description, click Submit
03 Enter valid contact info, click Next
Step
02
Interact with Salesman easily 12:00 contact
update
Peter Chan Hong Kong
Hi good morning!
11:20
Hi good morning!
Can you check the new machine price for me?
11:21
11:32
Sure!
11:33
Xpress Support New Service Experience Smart Device 2.0 redefines the standard of service. With the cutting-edge Xpress Support Mobile App, users can simply scan the QR code from Smart Device 2.0 Mobile App to request timely support from a professional engineer. They can also rate the engineer and provide feedback afterwards. More Information: www.fujixerox.com.hk/smartdevice2 ApeosPort-VI C7771 Series
Supported by AMDP Catalogue on Demand
ISO 14001 : 2015 Certificate No.: CC 2639
ISO 50001 : 2011 Certificate No.: CC 5473
Fuji Xerox (Hong Kong) Limited 11/F Cityplaza 4, 12 Taikoo Wan Road, Quarry Bay, Hong Kong Tel: (852) 2513 2888 Fax: (852) 2560 6433 Customer Support Center Hong Kong Tel: (852) 2513 2513 Fax: (852) 2513 2518 Macau Tel: (853) 2855 8008 Fax: (853) 2857 4996 Email:
[email protected] Website: Facebook: LinkedIn: YouTube:
http://www.fujixerox.com.hk http://www.facebook.com/FujiXeroxHongKong http://www.linkedin.com/company/fuji-xerox-hong-kong http://www.youtube.com/FujiXeroxGlobal
Your trusted ICT partner in Document Services and Communication Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries.
The contents described herein are correct as of November, 2017.
