The Dubai Tram line in Phase 1 falls within 1 Zone that starts from AED 3 to AED 6, with 50% off for Senior Citizen,. St
January 2016
WE HOPE THAT YOU’VE FOUND THIS GUIDE USEFUL.
IF YOU NEED ANY MORE HELP PLEASE CALL:
THE
CUSTOMER SERVICE 800 90 90 OR GO ONLINE: GENERAL INFORMATION WWW.RTA.AE JOURNEY PLANNER WOJHATI.RTA.AE
FOR USING THE
WELCOME.
DO YOU KNOW?
This is your handy guide for using the Dubai Tram. It will show you how easy it is to plan a journey, buy a ticket and safely get to where you want to go as fast as two tracks can carry you. Have a read and enjoy your journey.
JOURNEY PLANNING
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FARES INFORMATION
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SAFETY
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YOUR TRAM RIDE
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DUBAI TRAM HAS
CARRIAGES
THE TRAM CAN CARRY
405
PASSENGERS EVERY 8 MINUTES, WITH A TOTAL TRIP TIME OF 48 MIN*
TRAVELS THROUGH 11 STATIONS, AND COVERS 10.6KM
ALL STATIONS ARE FULLY AIR-CONDITIONED
*The timing may vary during special events and occasions.
EACH TRAM CARRIAGE IS
WITH A MAXIUMUM SPEED
44 METERS IN LENGTH
CONNECTIVITY TO BEACH, RETAIL, LEISURE, BUSINESS, AND EDUCATION CENTERS
CONNECTIVITY WITH METRO, MONORAIL, BUS AND MARINE 02
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The following information makes your journey easier to plan: finding your nearest station and the station from which you can reach your destination. You’ll also find out bus and taxi connections.
Step 1
Dubai Tram & Metro route map
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Step 2 Find a convenient way to get to the station
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Step 3 Choose the right travel time for you
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JOURNEY PLANNING Scan here to download the Wojhati App
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Journey Planning
Journey Planning
Step Step 1 1 Dubai Tram & Metro route map
UAE Exchange
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M Ju ad m in ei at ra h
D Co ub lle ai ge
Journey Planning
Royal Amwaj
Rixos the Palm
Ju Pa m lm ei ra h
Kempinski
O Ro ne ya & l M On ira ly ge
e dg le w age o l Kn Vil
Taj One & Jumeirah Exotica Zabeel Saray Only
tin
es W
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ah
na
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ie
i ba City Du ia d e M
Rawda
Emirates Golf Course Emirates Hills
Ri
tz
Ca r
lto n
L M eR er oy id a ie l n
Le
id er M
i M
y Si
on at h er eira h S m Ju
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k
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Journey Planning
Journey Planning
Step 2 Find a convenient way to get to the station
Taxi Companies (208 08 08) Dubai Transport (Including Special Services)
Dubai Bus Arrival Times
Metro Taxis
To receive bus arrival timing, text the bus stop ID number to 5223
National Taxis Arabia Taxis
example: D 537002 SEND
Cars Taxis
Space
A taxi for ladies only is also available
Metro - Tram Link Scan here to download the taxi App
Take the Dubai Metro to Jumeirah Lakes Towers or DAMAC PROPERTIES Metro station. Use the connecting bridge from the Metro station to get to the Tram station.
Step 3 Choose the right travel time for you Station opening hours
Metro Station opening hours
Saturday to Thursday
06:30 am to 01:00 am (the next day)
Saturday to Wednesday
05:30 to 00:00
Fridays
09:00 am to 01:00 am (the next day)
Thursdays
05:30 to 01:00 (Fri)
Fridays
10:00 to 01:00 (Sat)
Please note: The times of the last trains do not depend on the station opening hours. Opening and closing hours may vary during special events and occasions.
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Journey Planning
Journey Planning
Dubai Landmarks
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Tram Layout
Station No.
Station Name
Landmarks
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Jumeirah Beach Residence 1
Medcare Medical Center, Suha Hotel Apt, Ramada Plaza, Movenpick Hotel, Oasis Beach Towers, The Walk, JBR beach, The Beach at JBR Retail Complex.
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Jumeirah Beach Residence 2
Amwaj Suites, The Point, Marina Wharf, Sofitel, Sheraton, Hilton.
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Jumeirah Lakes Towers
Bonnington Hotel, Armada towers, RAK Bank.
4
Dubai Marina Mall
Dubai Marina Mall, The Address Dubai Marina.
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Dubai Marina
Grosvenor House, Tredent Res, Marina View Hotel, Sukoon Tower, Radisson Blue.
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Marina Towers
The Torch, Marina Pinnacle, Dubai Marina Tower, Marriott Hotel, Amwaj Rotana, Cayan Tower.
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Mina Seyahi
Le Meridian Hotel, Barasti Bar, Westin Hotel, Ocean Heights, Carrefour, Elite Residence, Princess Tower, Tiger Building, Dubai International Marine Club.
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Media City
Media City, Thomson Reuters, MBC GROUP,CNN, Forbes, ITP Publishing.
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Palm Jumeirah
Ten Sports, Mini Cooper Showroom, Palm Monorail.
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Knowledge Village
near Dubai Internet City, Knowledge Village, Dubai Pearl, OSN.
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Al Sufouh
Dubai College, Princess Haya Palace, Police Academy, Burj Al Arab (approximately 10 to 15 mins walk).
Gold Class
Standard
Women & Children
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Everything you need to know about ticket fares and nol Cards – choosing the one that’s right for you, and where to buy them.
Step 1
FARES INFORMATION
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What is a nol Card or nol Red Ticket?
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Step 2 Choose the nol Card or Ticket that suits you best
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Step 3 How much should you pay?
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Step 4 Where to buy and top-up your nol Card or Ticket
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Fares Information
Fares Information
Step 1 What is a nol Card or nol Red Ticket?
To travel on the Tram you need to buy a nol Card or a nol Red Ticket. There are 5 options available, find out which one will suit you best on the next page. It’s easy to buy or top-up a card, or add trips to your nol Red Ticket. Just go to a Ticket Vending Machine, Metro Ticket Office or RTA authorised sales agent. Step 4 shows you their locations in Dubai. Each time you travel, tap your card on the validator and it will automatically deduct the correct fare. It’s easy! 16
REMEMBER TO CHECK-IN AND CHECK OUT! Failing to do so carries a fine of AED 200. Validate your nol ticket or card (using trips,epurse,passes or products) on the nol validator before and after travel on dubai tram.
Do you know? With your nol Card you can use all modes of transport* and even pay for parking or Dubai Taxi. 17
Fares Information
Fares Information
Step 2 Choose the nol Card or Ticket that suits you best nol Silver Card For frequent travellers • Holds up to AED 1000 worth of credit and is valid for 5 years. • Has an e-purse, which deducts the correct fare automatically. • Can be used immediately and top-up at any ticket vending machine, metro ticket office or online (for registered card). top-up
Easy to top-up
nol Red Ticket For tourists and visitors • Paper ticket costs AED2 with at least 1 trip to be loaded and valid for 90 days. • Rechargeable for use of a maximum of 10 journeys or 5 daily passes. • The same ticket can be used for Metro, Tram and Buses – there’s no need to get another new ticket. • Daily pass allows an unlimitted number of trips during a single day. (at cost of AED 20 for the pass and AED 2 for the ticket). • Ideal for occasional or casual users of public transport. • Does not have an e-purse account available and must be pre-paid with the correct journey type, based on the zones to be travelled.
Price AED 6.00 Credit AED 4.00* Price AED 25 Credit AED 19 *Cost of a Tier 1 trip If the nol Red Ticket is initially purshased for a Single Trip within a particular Tier, then this ticket can be recharged for Trips only within that same Tier (up to 10 trips).
nol Gold Card
nol Blue Card (gold or regular)
For those who want first class travel
A secure personal card for frequent travellers
• Holds up to AED 1,000 worth of credit and is valid for 5 years.
• Enjoy the facility to register online.
• Has an e-purse, which deducts the correct fare automatically.
• Holds up to AED 5000 worth of credit and is valid for 5 years.
• Can be used immediately and top-up at any ticket vending machine, metro ticket office or online (for registered card).
• Personalised card with the user’s photo.
• Allows the privilege of using Gold Class cabins on the Metro and Tram.
• nol Blue (gold) Card allows the privilege of using Gold Class cabin on the Metro and Tram.
• When used on modes of transport with no Gold Class Cabins, you will be charged the regular fare.
top-up
Easy to top-up
Price AED 25 Credit AED 19
• Has an e-purse, which deducts the correct fare automatically.
• Card requires a one-time payment and will be delivered within 10 working days.* • Secure online services for top-up credit, viewing full transaction history and report a lost or stolen card.* • Receive SMS notifications related to confirmation of services and/or required instructions.** • More features such as loyalty points program, auto top up facility.
top-up
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Easy to top-up
Regular Price AED 70 Credit AED 20 Gold Price AED 80 Credit AED 20
*AED70 for nol Blue (Regular) and AED80 for nol Blue (Gold). **These services will soon be available
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Fares Information
Fares Information
Step 3 How much should you pay?
Do you know? The Dubai Tram line in Phase 1 falls within 1 Zone that starts from AED 3 to AED 6, with 50% off for Senior Citizen, Students & Social Affairs.
T1 – Tier 1 – Trip within 1 zone. Silver Price : AED 25 Credit : AED 19
Trip cost (AED) Regular Class Single trip maximum transfers
3 3
Gold Price : AED 25 Credit : AED 19
Trip cost (AED) Gold Class Single trip maximum transfers
6 3
Blue Price : AED 70 Credit : AED 20
Trip cost (AED) Regular Class Trip cost (Senior Resident/Student/Social Affairs) Single trip maximum transfers 7 day pass (Adult) 7 day pass (Senior Resident/Student/Social Affairs) 30 day pass (Adult) 30 day pass (Senior Resident/Student/Social Affairs) 90 day pass (Adult) 90 day pass (Senior Resident/Student/Social Affairs) 365 day pass (Adult) 365 day pass (Senior Resident/Student/Social Affairs)
3 1.5 3 50 25 140 70 330 165 1060 530
Personalized Gold Price : AED 80 Credit : AED 20
Trip cost (AED) Gold Class Single trip maximum transfers 7 day pass (Adult) 30 day pass (Adult) 90 day pass (Adult) 365 day pass (Adult)
6 3 100 280 660 2120
Red
Cost of issuing the ticket Trip cost (AED) Regular Class Trip cost (AED) Gold Class Single trip maximum transfers 1 Day Ticket (AED) Regular Class 1 Day Ticket (AED) Gold Class
2.00 4 8 3 20 40
Nice to know Children under 5 years or shorter than 90cm travel FREE on the Tram.
Nice to know Register the Anonymous Silver/Gold Card to protect the E-purse balance. The product 30-Day, 90-Day & 365-Day Pass can be brought on Registered Silver/Gold Card. Registration process is required at Metro ticket office or online at www.nol.ae. Registration fee is AED 30.
All costs shown are in U.A.E dirham (AED)
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Fares Information
Step 4 Where to buy and top-up your nol Card or Ticket
Fares Information
RTA Customer Service Centres You can purchase Nol Silver Cards from RTA Customer Service Centres.
Ticket Offices You can purchase Nol Cards from Ticket offices located in all Metro stations and some Bus stations.
Authorised Sales Agents Nol Silver Card can be purchased from RTA’s authorised sales agents.
Ticket Vending Machines Silver Cards and Red Tickets can be purchased from some Ticket Vending Machines. Red Ticket can be bought and topped up at Metro,Tram and Bus Ticket Vending Machines
Online You can now apply for a Nol Blue Card online
nol Silver and nol Gold Card can top-up after registration.
Need more information?
www.nol.ae Scan here to download the Public Transport App 22
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Passenger safety on Dubai Tram
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Pedestrian safety near Dubai Tram
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Cyclist safety near Dubai Tram
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Driver safety near Dubai Tram
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Emergency near Dubai Tram for drivers
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SAFETY
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Safety
The Dubai Tram is specially designed to be one of the safest modes of public transport in the world, but extra awareness should still be exercised when riding it. TO ENSURE THE SAFETY OF YOURSELF AND OTHERS FOLLOW THESE SIMPLE POINTS:
PASSENGER SAFETY ON DUBAI TRAM
Safety
PEDESTRIAN ROAD SAFETY NEAR DUBAI TRAM
• The Tram runs on ground level so before entering the station stay alert to approaching Trams • The Tram also has priority on the roads, so pay attention to signal lights • The track may not look wide but the Tram is, keep a safe distance at all times • When crossing the track look for designated pedestrian crossing points
• When travelling on the Tram remain seated until the Tram stops at your destination
• Avoid using headphones or talking on cell phones near the tracks as they may distract you
• If standing, hold on tight while the Tram is moving
• Follow instructions from Tram officials, they know what’s best
• Do not distract the driver while the Tram is moving • Do not interfere with the Tram or Station doors • No running on the platform • Let passengers disembark before boarding • In an emergency, press the intercom to speak to an emergency operator • Do not lean against the doors 26
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Safety
Safety
CYCLIST SAFETY NEAR DUBAI TRAM
• You must not stop or park your vehicle where it could get in the way of a Tram or other road users • Do not enter a junction when traffic lights are set to Amber or Red – doing so is a serious and punishable offence
• Do not cycle along the Tram corridor as wheels may get stuck in the tracks
• Be extra careful where the Tram track crosses a road as Trams have their own signals
• Do not follow the Tram corridor to make sure they do not lead you to a route reserved for the Tram
• Always give way to Trams when they signal to pull away from stations or at intersections
• Be extra careful where a Tram track crosses a road, as Trams have their own signals • When crossing the Tracks, always check your surroundings and consider dismounting and crossing on foot.
• Look out for pedestrians, especially children running to catch the Tram or getting off a bus Offence: Causing an accident leading to death. FineUp to AED 30,000 + withdrawal of driving license for up to 1 year. Offence: Causing an accident leading to bodily injury. FineUp to AED 15,000 + withdrawal of driving license for up to 6 months. Offence: Driving through red light without causing an accident. FineUp to AED 5,000 + withdrawal of driving license for up to 3 months.
DRIVER SAFETY NEAR DUBAI TRAM
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Safety
Safety
EMERGENCY NEAR DUBAI TRAM FOR DRIVERS
• Please call 999 and ask for Police assistance • In the event of an emergency inside the Tram please call 800 9090
We look forward to have you on board.
• Stay calm and follow the Tram official’s instructions If your vehicle breaks down on a Tramway, follow these safety steps: – If safe to do so get everyone out of the vehicle immediately to a safe point – Warn others by putting on your hazard warning lights – Keep your headlights on if it is dark or if visibility is poor – Safely get your vehicle off the Tramway
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Here’s all the information you need to know while you’re on-board the Tram. The individual carriages; Wi-Fi access; safety; accessibility for special needs passengers; luggage as well as useful rules and etiquette so to enjoy the ride even more.
YOUR TRAM RIDE
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Info 1
Special Carriages
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Info 2
Accessibility for passengers with special needs
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Info 3
Luggage
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Info 4
WiFi UAE
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Info 5
Fines
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Info 6
Etiquette
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Info 7
Courtesy Policy in Dubai Tram
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Info 8
Stay in touch with RTA
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Your Tram Ride
Info 1 Special Carriages Women & Children Special cabins for women & children only
Gold Class Private cabins for Gold Class ticket holders only, that have: • Wide leather seats • Panoramic views
Your Tram Ride
Info 3 Luggage What is the Tram’s luggage policy? • You can carry up to two suitcases. • A large one and a small one, they should not exceed 81cm x 58cm x 30cm and 55cm x 38cm x 20cm respectively. • They must be stowed in the dedicated luggage area, which can be found in each cabin.
Info 4 Wi-Fi Info 2 Accessibility for passengers with special needs How the Tram is passenger friendly? • Contrasting tactile guidance path for the visually impaired. • Dedicated spaces for wheelchair users in cabins. • Clear wayfinding signage. • Information displayed on screens throughout the Trams and stations.. • Platform alerts such as audible beeps when doors open and close and corresponding flashing light signals.
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•C omplete mobile phone coverage across the entire network. • Wi-Fi access throughout the network.
Connecting to WiFi UAE is easy: 01 Make sure you have a WiFi enabled device. 02 S earch for wireless networks in range and select @WiFi UAE, whether you opt for the free or premium connection. 03 WiFi UAE is available to anyone. However, you’ll need to authenticate your WiFi session by SMS on a valid UAE mobile number. 04 You’ll enjoy unlimited free WiFi at limited speeds, or select from one of the premium options, to enjoy high speed access. For support or more information on the WiFi UAE, please call 800 WiFi UAE(9434 823) or visit www.wifiuae.ae.
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Your Tram Ride
Info 5 Fines Fines mentioned are for Tram users/passengers, pedestrians and other road users (if applicable).
Fare AED 200 • Using Public Transport and Public Transport Facilities and Services, or entry into/exit from areas where fare is applicable, without payment of the applicable fare. • Failure to present the Unified Card upon request. • Using a card designated for others. • Using an expired card. • Using an invalid card. • Selling Unified Cards without prior permission from the Authority. AED 500 • Using Counterfeit card.
Behavioral AED 100 • Causing a disturbance or inconvenience in any way to users of Public Transport and Public Facilities and Services. • Accessing or sitting in areas designated for specific categories. • Eating and Drinking in areas where eating and drinking are not allowed. AED 300 • Sleeping in passenger shelters or any place where sleeping is prohibited. AED 2000 • Damaging, vandalising or destroying equipment or seats on Public Transport and Public Transport Facilities and Services. AED 100 per day & Up to 1000 • Parking vehicles in areas designated for metro users for a period exceeding the permitted period.
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Your Tram Ride
Compliance AED 100 • Entry into restricted areas inside Public Transport and Public Transport Facilities and Services in violation of posted warning signs and boards. • Standing or sitting in non- passenger areas inside Public Transport and Public Transport Facilities and Services. • Putting feet on seats. AED 200 • Selling or promoting, in any way goods and commodities inside Public Transport and Public Transport Facilities. • Failure to comply with the instructions of the inspectors or authorised personnel of the Authority or obstructing the performance of their duties. • Using Public Transport and Public Transport Facilities and Services contrary to the Authority’s instructions posted on signboards.
Health AED 100 • Bringing animals into Public Transport and Public Transport Facilities and Services, except guide dogs for blind persons. AED 200 • Spitting, littering, or performing any act that would compromise the cleanness of Public Transport and Public Transport Facilities and Services. • Smoking inside Public Transport and Public Transport Facilities and Services.
Offence-Fines for pedestrians and other road users AED 5000 • Driving through red light without causing an accident. AED 15000 • Causing an accident leading to bodily injury. AED 30000 • Causing an accident leading to death. 37
Your Tram Ride
Your Tram Ride
Safety AED 100 • Misusing lifts or escalators. • Boarding the Public Transport Facilities and Services by climbing or jumping. • Opening the doors or attempting to access or leave Public Transport while it is moving between stations and stops. • Carrying or using materials or equipment that may cause inconvenience to users of Public Transport and Public Transport Facilities and Services or endanger their safety. AED 200 • Causing any distraction or obstruction to driver of Public Transport Facilities and Services while he is driving. AED 500 • Carrying Alcoholic beverages inside Public Transport and Public Transport Facilities and Services. AED 1000 • Carrying hazardous items, including weapons, sharp tools or inflammable materials, inside Public Transport and Public Transport Facilities and Services. AED 2000 • Using any security or safety device or tool, including emergency exits where it is not necessary.
Tram Tracks-Fines for pedestrians and other road users AED 500 • Throwing or causing the throwing of waste on the tracks. AED 1000 • Unauthorized access to prohibited zones. • Crossing the tracks anywhere other than the designated areas. AED 2000 • Interfering with or attempting to interfere with the operation of the Tram or affect its safety or the safety of its infrastructure. AED 3000 • unauthorized interception of the Tram on the Tracks. 38
Be aware Misuse of the emergency buttons could lead to a fine of AED 2000
Info 6 Etiquette Don’t: Forget to tap your card on Nol validator to check-in and check-out. Disregard the signage to ensure you are in the right cabin. Eat, drink or chewing gum on board. Lean against Tram doors. Forget to safe guard your personal belongings.
Do’s: Queue on the sides of the platform doors and allow passengers to get off the tram before you get on. Give priority to elderly, pregnant women and disabled in the trams and lifts. Respect etiquette guidelines to wear respectful clothing and no public display of affection. Put your large size bag down to free space for others. Talk with soft voice to keep comfortable environment for others.
Please follow the Tram etiquette guidelines so everyone can enjoy their time on the Tram. 39
Your Tram Ride
Your Tram Ride
Info 7 Courtesy Policy in Dubai Tram
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No smoking
Wear respectful clothing
No feet on seats
Use with caution Stand on the right
No eating or drinking
No public displays of affection
No running on the escalators
No running on the travelators
No chewing gum
Don’t block doors
No pets allowed
Carrying fish is prohibited
Cycling is prohibited inside the station
No littering
Priority seating
Queue to one side and let passengers off the train first
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Your Tram Ride
Your Tram Ride
Info 8 Stay in touch with RTA If you want to share any ideas or have any complaints, please contact us through these channels.
8009090
rta_dubai
rta.ae
rtadubai
[email protected]
RTA_Dubai
We promise to get back to you with the final response within:
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7
15
working days
working days
working days
Suggestion
Complaint
Request
3
3
working days
working days
Lost & Found
Notification
Some cases may require additional time to be processed. In such cases RTA will keep you informed. rtadubaigov
RTA Dubai
Public Transport
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Wojhati If you are not satisfied with the response received at any stage, you can file a grievance within 7 working days by calling 8009090. Your case will be reviewed and the final findings will be communicated to you.
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