Influencing within Complex/Matrix Organizations - Menttium

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Sep 22, 2017 - Ecolab. James Nielsen. Senior Vice President,. Global Corporate Trust Services. U.S. Bank. © 2017 Mentti
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Influencing within Complex/Matrix Organizations 22 September 2017

Influencing within Complex/Matrix Organizations

Influencing Up Influencing Down

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Agenda Influencing within Complex/Matrix Organizations • Building Skills o Relationship Management Skills o Self-Management Skills o Adaptive Competencies • Relationship Mapping: Building Connections across the Matrix • Leveraging Experience: Voices of Experience Mentor Panel • Q&A • Next Steps

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• What makes it difficult for you to influence others who do not report to you?

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VUCA

Complexities of Matrix Organizations

✓ ✓ ✓ ✓

Volatile Uncertain Complex Ambiguous

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Common Areas for Development 9% Self-Awareness 22% Empathy 20% Influence 31% Conflict Management

*Source: Korn Ferry Hay Group, Emotional Social Competency Inventory survey results, 2015

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Relationship Management Skills

Teamwork

Coaching

Influencing

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Self Management Skills Emotional Self Control

Stress Management

Positive Outlook

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Adaptive Competencies ✓ Curiosity ✓ Adjusting to Differences ✓ Withholding Judgment ✓ Turning resistance into a positive © 2017 Menttium Corporation. All Rights Reserved. Confidential.

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Case Study Develop Empathy

Be inclusive

Listen actively

Discover motivations

Influencing Across the Matrix using Relationship Skills © 2017 Menttium Corporation. All Rights Reserved. Confidential.

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Keys to Influence in a Matrix ➢ Look for opportunities to work interdependently ➢ Find opportunities in variety ➢ Create projects to work cross-culturally and cross-functionally ➢ Use mentoring partnership to expand your network to learn about other contexts

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Video: 60 Seconds in the C-Suite

Rich Lesser, CEO, Boston Consulting Group “How to Influence People”

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Debrief ➢ What is your experience in dealing with resistance and using empathy to influence others?

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Personal Network Mapping

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Personal Network Analysis Questionnaire ➢ Who do I have strong ties to? ➢ Who do I have weak ties to? ➢ What influence do I have outside of my function? ➢ Where are the key influencers inside & outside of my network? ➢ How can I build relationships with key influencers?

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Voices of Experience Roz Tsai, Ph.D. VP HR, Enterprise Learning & Talent Capability Ecolab

James Nielsen Senior Vice President, Global Corporate Trust Services U.S. Bank

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Next Steps • Complete Personal Network analysis questionnaire • Identify 5 key influencers outside of your “silo” to expand your ability to work cross-functionally or cross-culturally and discuss with your mentor • Discuss key skills in relationship management, selfmanagement or adaptive competencies with your mentor

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Resource Reference List HBR Article: Become a Stronger Matrix Leader https://hbr.org/2012/08/become-a-stronger-matrix-leade TED Talk: The Power of Connection: Bridging the Divide https://www.youtube.com/watch?v=2qKmeu5NyoQ&authuser=0 Tool for Relationship Mapping http://citoolkit.com/articles/relationship-mapping/ Video: Rich Lesser, President & CEO - Boston Consulting Group How to Influence People https://www.youtube.com/watch?v=YigdjQTZ4TA Personal Network Analysis Questionnaire & List of Influencers © 2017 Menttium Corporation. All Rights Reserved. Confidential.

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