ViPR® Controller storage automation software and EMC ViPR SRM storage resource management software to streamline storag
MÁXIMA MEDICAL CENTER
Dutch health-care provider leads the way toward personalized patient care STORAGE ADMINS GAIN MORE TIME FOR CLINICAL PROJECTS With advancements in medical technologies, genomics, and innovative treatment therapies, health care is rapidly moving toward truly personalized care. In the Netherlands, Máxima Medical Center (MMC) is setting the pace with a patient-centric approach that takes each patient’s unique needs into account. To put its philosophy into action, MMC stores various medical datasets, patient
ESSENTIALS Industry Healthcare
records, and diagnostic images on different storage solutions to provide clinicians with the most efficient and fastest method for accessing data needed to treat patients. One challenge was that MMC's three storage engineers each delivered services in their own way, resulting in inconsistent quality of service to users. Manual processes also meant
Organization Size
slow response to new storage requests, and management reporting could take weeks.
Approximately 3,200 employees
With data growing 30–35 percent annually, MMC needed a more efficient way to
Business Challenge
support the medical center’s storage needs.
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Medical and business data growing 30–35 percent per
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management software to streamline storage administration.
Inconsistent quality of storage
With ViPR Controller and ViPR SRM automation, MMC’s IT team now delivers
health-care enterprise Results Accelerated storage provisioning from four hours to five minutes •
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Reduced management
inquiries in near real time rather than weeks like before. With such time savings, MMC’s storage engineers are transforming their roles from technical specialists to business consultants as they focus on projects that help the medical center advance its mission of personalized patient care.
ENVIRONMENT
real time
MMC deployed EMC ViPR Controller to manage its EMC storage, including EMC VNX®
Gained storage utilization
unified storage, Isilon® scale-out storage, and Data Domain® deduplication storage
Transformed engineering role from specialist to business consultant
Solutions •
EMC ViPR Controller
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EMC ViPR SRM
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EMC VNX
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EMC Isilon
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EMC VPLEX
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EMC Data Domain
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VMware vSphere
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consistently high quality of service to users while reducing storage provisioning from four hours to five minutes. Automated reporting lets IT respond to management
reporting from weeks to near
insights to enable chargeback •
ViPR® Controller storage automation software and EMC ViPR SRM storage resource
year services delivered across
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Working with its long-time storage partner, EMC®, Máxima Medical Center chose EMC
systems across two locations. EMC VPLEX® Metro storage virtualization provides continuous operations between the two active-active data centers. This software-defined storage infrastructure supports VMware virtual machines and Microsoft Windows servers running ChipSoft electronic medical records (EMRs), Philips MRI picture archiving and communication system (PACS), Agfa and VISUS radiology PACS, and Philips Patient Data Management Systems (PDMS). With in-depth visibility into software-defined storage, ViPR SRM provides analysis of configurations, reporting on consumption for chargeback, and monitoring of utilization and growth for effective storage capacity planning.
ChipSoft EMR, Philips MRI PACS, Agfa and VISUS radiology PACS, Philips PDMS
CUSTOMER PROFILE
CONSISTENTLY HIGH QUALITY OF SERVICE With ViPR Controller and ViPR SRM managing all storage in its software-defined infrastructure, MMC can consistently deliver a high standard of service quality across the medical center. For example, ViPR Controller enables administrators to automatically discover storage regardless of environment or location. They then apply standardized rules for automated provisioning, greatly improving responsiveness to clinical and business users. Rob Aerts, MMC’s information and communications technology chief, remarks, “We used to have only manual processes, which took about four hours to deliver storage. Now, ViPR Controller manages everything automatically—switches, storage, VPLEX, applications—and we fulfill a storage request in five minutes.”
REAL-TIME REPORTING ENABLES CHARGEBACK ViPR SRM also replaced manual processes for storage analysis and reporting. Before, users weren’t aware of how much storage they used, and IT was bombarded with questions from management about storage utilization and growth projections. It typically took weeks to provide answers. Now ViPR SRM automates reporting, enabling IT to respond in near real time. “ViPR SRM lets us provide users with better insight on how much storage they’re using,” says Aerts. “We also can produce a detailed cost breakdown for chargeback or showback so our internal customers can see exactly what they are paying for.”
“We used to have only manual processes, which took about four hours to deliver storage. Now, ViPR Controller manages everything automatically—switches, storage, VPLEX, applications—and we fulfill a storage request in five minutes.” Rob Aerts, ICT Chief, Máxima Medical Center
Aerts continues, “With ViPR SRM, we can visualize and analyze storage configurations to better manage utilization. Previously, we’d run into a problem and just purchase more storage. Now we can project our storage requirements more accurately, and invest at the right time to meet our clinical and business needs.”
ENGINEERS DO MORE IN LESS TIME Managing growth is essential considering that every year MMC adds another 20 terabytes of clinical data and PACS images to its infrastructure, most of which must be retained for 15 years to meet compliance requirements. Using ViPR Controller and ViPR SRM with Isilon provides MMC with the scalability and control to handle this growth with ease. “With ViPR Controller and ViPR SRM managing Isilon, we can assure clinicians that vital files and images are properly stored and accessible when needed,” notes Aerts. “Growth is no problem. Isilon scales easily, and with ViPR solutions, our engineers can handle more work in less time.” In fact, MMC’s storage engineers have reclaimed so much time, they are moving into new roles. Aerts explains, “We’re seeing our storage engineers transform from technical specialists to business consultants.”
Company Overview Máxima Medical Center (MMC) is the
To further its transformation, IT plans to offer a self-service catalog using ViPR Controller and ViPR SRM. This will allow internal customers to obtain their own storage
largest health-care provider in the
capacity and utilization reports.
Southeastern Brabant region of the
Aerts concludes, “The automation and savings we’ve gained from ViPR Controller and
Netherlands, serving a local and international community through its two medical campuses. The medical
ViPR SRM give our engineers extra time to focus on strategic projects that are helping MMC move faster toward delivering more personalized patient care.”
center offers a broad range of specialties, including oncology, dermatology, cardiology, and sports medicine, following a philosophy of patient-centered care. This involves collaborating across departments and with specialists from around the Netherlands to create treatment options that address every person’s individual health-care needs.
CONTACT US To learn more about how EMC products, services, and solutions can help solve your business and IT challenges, contact your local representative or authorized reseller, visit www.emc.com, or explore and compare products in the EMC Store. EMC2, EMC, the EMC logo, Data Domain, Isilon, ViPR, VPLEX, and VNX are registered trademarks or trademarks of EMC Corporation in the United States and other countries. VMware and vSphere are registered trademarks or trademarks of VMware, Inc., in the United States and other jurisdictions. © Copyright 2015 EMC Corporation. All rights reserved. Published in the USA. 11/15 Customer Profile H14677 EMC believes the information in this document is accurate as of its publication date. The information is subject to change without notice.
